Planned Maintenance Notification for SIP/H.323 Services
Scheduled Maintenance Report for VidyoCloud™
The scheduled maintenance has been completed.
Posted Aug 01, 2021 - 03:52 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 01, 2021 - 03:00 UTC
The Enghouse Vidyo team will be performing maintenance on the SIP/H.323 services during the following time:

Maintenance Start: Sunday, August 1st, 2021, 3:00 a.m. UTC
Maintenance End: Sunday, August 1st, 2021, 4:00 a.m. UTC

You will experience a service interruption of our SIP/H.323 services during this time period as we add a new option for SIP outbound TLS dialing.

To see the new available prefixes please refer to your platform on this article:

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows:
For Professional Services, reach out to us at
Posted Jul 28, 2021 - 22:00 UTC
This scheduled maintenance affected: VidyoConnect™ Health Edition 3 (SIP/H323 Services), VidyoConnect™ Finserv Edition (SIP/H323 Services), VidyoConnect™ Health Edition 4 (SIP/H323 Services), VidyoWorks™ (SIP/H.323 Services), VidyoConnect™ (SIP/H.323 Services), VidyoConnect™ Health Edition (SIP/H.323 Services), VidyoPlatform™ (SIP/H.323 Services), VidyoConnect™ EU (SIP/H.323 Services), and VidyoPlatform™ EU (SIP/H.323 Services).