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Active Environment : Environment 1

All Systems Operational

Updated a minute ago

VidyoConnect™ Meetings

Environment 1

Operational

Environment 2

Operational

Environment 3

Operational

Environment 4

Operational

VidyoConnect™ H.323/SIP calling

Environment 1

Operational

Environment 2

Operational

Environment 3

Operational

Environment 4

Operational

VidyoConnect™ Recording

Environment 1

Operational

Environment 2

Operational

VidyoConnect™ Telephony Services

Environment 1

Operational

Environment 2

Operational

Environment 3

Operational

Environment 4

Operational

VidyoEngage™ Platform

Environment 6

Operational

VidyoEngage™

Environment 7

Operational

Vidyo.io™

Environment 5

Operational

Vidyo Help Center

Environment 8

Operational

Vidyo Analytics

Environment 8

Operational

Vidyo Online Training

Environment 8

Operational

0

Active Incidents

0

Upcoming Maintenances

31

Incidents Last 365 Days

History

VidyoCloud/VidyoConnect - Difficulty starting and joining voice meetingsService Disruption

Incident Status

Service Disruption


Components

VidyoConnect™ Telephony Services


Locations

Environment 1, Environment 2, Environment 3, Environment 4



November 14, 2018 8:48PM UTC
[Identified] We are receiving reports of users unable to join meetings using Telephony services on all of the VidyoCloud/VidyoConnect environments using various numbers. Our team is working with our voice services provider who has acknowledged issues on their side. VidyoCloud/VidyoConnect voice dial in users are affected. We will provide an update as soon as services are restored.

November 14, 2018 9:52PM UTC
[Monitoring] Our provider has identified and corrected the problem.

November 14, 2018 10:57PM UTC
[Resolved] Issues look to be resolved.
General Service DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

VidyoConnect™ Meetings, VidyoConnect™ H.323/SIP calling, VidyoConnect™ Recording, VidyoConnect™ Telephony Services, VidyoEngage™ Platform, VidyoEngage™, Vidyo.io™, Vidyo Help Center, Vidyo Analytics, Vidyo Online Training


Locations

Environment 1, Environment 2, Environment 3, Environment 4, Environment 6, Environment 7, Environment 5, Environment 8



November 12, 2018 10:38PM UTC
[Investigating] We are receiving reports of users experiencing service disruptions. The issue looks to only effect users accessing the system via Verizon services, and mainly to/from our US west coast data centers . We are continuing to look into the matter and will update as information develops.

November 12, 2018 10:45PM UTC
[Monitoring] The carrier networking issue seems to be stabilizing. We are continuing to monitor all systems.

November 13, 2018 3:01PM UTC
[Resolved] Carrier(s) seems to have solved the issue.