Choose your Environment by looking up your tenant's domain:

Active Environment : Environment 1

All Systems Operational

Updated a few seconds ago

VidyoConnect™ Meetings

Environment 1

Operational

Environment 2

Operational

Environment 3

Operational

Environment 4

Operational

VidyoConnect™ H.323/SIP calling

Environment 1

Operational

Environment 2

Operational

Environment 3

Operational

Environment 4

Operational

VidyoConnect™ Recording

Environment 1

Operational

Environment 2

Operational

VidyoConnect™ Telephony Services

Environment 1

Operational

Environment 2

Operational

Environment 3

Operational

Environment 4

Operational

VidyoEngage™ Platform

Environment 6

Operational

VidyoEngage™

Environment 7

Operational

Vidyo.io™

Environment 5

Operational

Vidyo Help Center

Environment 8

Operational

Vidyo Analytics

Environment 8

Operational

Vidyo Online Training

Environment 8

Operational

0

Active Incidents

2

Upcoming Maintenances

27

Incidents Last 365 Days

Scheduled Maintenance

Schedule

July 22, 2018 1:00AM - 2:00AM UTC

Components

VidyoConnect™ Meetings, VidyoConnect™ H.323/SIP calling, VidyoConnect™ Recording, VidyoConnect™ Telephony Services, VidyoEngage™ Platform, VidyoEngage™

Locations

Environment 1, Environment 6, Environment 7

Description

In our continued effort to optimize your VidyoConnect experience, our team will be performing emergency maintenance on the VidyoConnect service. You may experience a service interruption during this time period. There are no new application level changes; however, we are implementing infrastructure changes to improve performance. Directly after this maintenance, VidyoCloud services are moving to new networks and Google Cloud Platform (GCP) routers in production to improve performance and quality. As mentioned in previous notifications, anyone white-listing Vidyo traffic MUST add the below subnets as soon as possible to prevent service interruption. The full list of subnets is outlined below and in this support article: VidyoCloud Firewall Information for Connecting Clients/Endpoints by clicking this link: https://support.vidyocloud.com/hc/en-us/articles/217700717-VidyoCloud-Firewall-Information-for-Connecting-Clients-Endpoints. 35.227.128.0/24 35.234.176.0/25 35.227.0.0/26 35.192.192.0/25 35.234.240.0/26 35.235.48.0/27 35.234.160.0/26 35.235.32.0/26 35.234.192.0/26 35.230.240.0/26 35.234.224.0/27 35.234.208.0/28 If you would like further information or need additional assistance, please contact VidyoCloud Support at 1-844-488-2227 or +1-201-620-6955. The VidyoCloud Support Team Email support@vidyocloud.com Online support.vidyocloud.com

Schedule

August 8, 2018 12:00AM - 3:00AM UTC

Components

Vidyo.io™

Locations

Environment 5

Description

Updates to the Developer Portal: In this maintenance window, we're planning to update the developer portal. You will be unable to generate any new application IDs during this time. You should not experience any downtime during this maintenance window, and any ongoing calls will not drop. If you would like further information or need additional assistance, please contact VidyoCloud Support at 1-844-488-2227 or +1-201-620-6955. The VidyoCloud Support Team Email support@vidyocloud.com Online support.vidyocloud.com

History

No incidents reported