VidyoCloud™ Status

All Systems Operational

About This Site

For more info, visit https://support.vidyocloud.com

VidyoConnect™ Operational

Meetings Operational

Telephone Services Operational

Recording Services Operational

SIP/H.323 Services Operational

Analytics Dashboards Operational

VidyoConnect™ Health Edition Operational

Health Meetings Operational

Telephone Services Operational

SIP/H.323 Services Operational

Analytics Dashboards Operational

Epic Interconnect Server Notifications Operational

VidyoConnect™ Health Edition 4 Operational

Health4 Meetings Operational

Telephone Services Operational

SIP/H323 Services Operational

Analytics Dashboards Operational

Epic Interconnect Server Notifications Operational

VidyoPlatform™ Operational

VidyoPlatform™ Meetings Operational

Telephone Services Operational

Analytics Dashboards Operational

Recording Services Operational

SIP/H.323 Services Operational

VidyoPlatform™ EU Operational

VidyoPlatform™ EU Meetings Operational

Analytics Dashboards Operational

Recording Services Operational

SIP/H.323 Services Operational

VidyoConnect™ Finserv Edition Operational

Finserv Meetings Operational

Telephone Services Operational

SIP/H323 Services Operational

Analytics Dashboards Operational

VidyoWorks™ Operational

Meetings Operational

Telephone Services Operational

Recording Services Operational

SIP/H.323 Services Operational

Analytics Dashboards Operational

VidyoEngage™ Operational

VidyoEngage™ Health Operational

Vidyo Hosted Applications & Libraries Operational

VidyoConnect NativeWebRTC Operational

VidyoConnector API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 19, 2025

No incidents reported today.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

VidyoConnect™ for WebRTC Update: (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Apr 11, 22:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:00 UTC

Scheduled - Enghouse Vidyo is happy to announce VidyoConnect for WebRTC (Native) Version 24.1.1

The VidyoConnect for WebRTC hosted application will be updated automatically on the scheduled date.

On-Premise VidyoConnect for WebRTC users may preview the new release by referencing it from:

https://static.platform.vidyo.io/app/vidyoconnect/24.1.1.4028

For additional details, refer to the Release Notes at:

https://www.vidyo.com/release-notes/VidyoConnect/WebRTC/RN-WebRTC-24.1.1.htm

Please note there is no operational impact and all services will be available during the scheduled update.
Apr 4, 21:48 UTC

VidyoConnect™ for WebRTC Update: (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Apr 11, 22:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:00 UTC

Scheduled - Enghouse Vidyo is happy to announce VidyoConnect for WebRTC (Native) Version 24.1.1

All Native WebRTC based environments can expect to receive this release automatically on the scheduled date.

For additional details, refer to the Release Notes at:

https://www.vidyo.com/release-notes/VidyoConnect/WebRTC/RN-WebRTC-24.1.1.htm

Please note there is no operational impact and all services will be available during the scheduled update.
Apr 4, 21:46 UTC

Apr 10, 2025

VidyoConnect™ for Desktop Update: (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Apr 10, 22:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 22:00 UTC

Scheduled - Enghouse Vidyo is happy to announce VidyoConnect™ for Desktop Version 24.1.1

VidyoCloud environments can expect to receive this release automatically.

For additional details, refer to the Release Notes at:

https://www.vidyo.com/release-notes/VidyoConnect/Desktop/RN-Desktop-24.1.1.htm

Please note there is no operational impact and all services will be available during the scheduled update.
Apr 3, 22:55 UTC

Apr 9, 2025

No incidents reported.

Apr 8, 2025

VidyoConnector API Libraries Update (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Apr 8, 22:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:00 UTC

Apr 7, 2025

No incidents reported.

Apr 6, 2025

Planned VidyoConnect™ Health 4 Maintenance Notification

Completed - The scheduled maintenance has been completed.
Apr 6, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 05:00 UTC

Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Health (Health 4 Only) services during the following time:

Maintenance Start: Sunday, April 6th, 2025, 5:00 a.m. UTC
Maintenance End: Sunday, April 6th, 2025, 6:00 a.m. UTC

You may experience a service interruption during this time period.

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.
Mar 25, 18:32 UTC

Apr 5, 2025

No incidents reported.