All Systems Operational

VidyoConnect™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Operational
Health Meetings ? Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 4 ? Operational
Health4 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoPlatform™ ? Operational
VidyoPlatform™ Meetings Operational
Telephone Services Operational
Analytics Dashboards Operational
Recording Services Operational
SIP/H.323 Services Operational
VidyoPlatform™ EU ? Operational
VidyoPlatform™ EU Meetings Operational
Analytics Dashboards Operational
Recording Services Operational
SIP/H.323 Services Operational
VidyoConnect™ Finserv Edition ? Operational
Finserv Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ Health Operational
Vidyo Hosted Applications & Libraries Operational
VidyoConnect NativeWebRTC ? Operational
VidyoConnector API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 19, 2025

No incidents reported today.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
Completed - The scheduled maintenance has been completed.
Apr 11, 22:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:00 UTC
Scheduled - Enghouse Vidyo is happy to announce VidyoConnect for WebRTC (Native) Version 24.1.1

The VidyoConnect for WebRTC hosted application will be updated automatically on the scheduled date.

On-Premise VidyoConnect for WebRTC users may preview the new release by referencing it from:

https://static.platform.vidyo.io/app/vidyoconnect/24.1.1.4028

For additional details, refer to the Release Notes at:

https://www.vidyo.com/release-notes/VidyoConnect/WebRTC/RN-WebRTC-24.1.1.htm

Please note there is no operational impact and all services will be available during the scheduled update.

Apr 4, 21:48 UTC
Completed - The scheduled maintenance has been completed.
Apr 11, 22:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:00 UTC
Scheduled - Enghouse Vidyo is happy to announce VidyoConnect for WebRTC (Native) Version 24.1.1

All Native WebRTC based environments can expect to receive this release automatically on the scheduled date.

For additional details, refer to the Release Notes at:

https://www.vidyo.com/release-notes/VidyoConnect/WebRTC/RN-WebRTC-24.1.1.htm

Please note there is no operational impact and all services will be available during the scheduled update.

Apr 4, 21:46 UTC
Apr 10, 2025
Completed - The scheduled maintenance has been completed.
Apr 10, 22:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 22:00 UTC
Scheduled - Enghouse Vidyo is happy to announce VidyoConnect™ for Desktop Version 24.1.1

VidyoCloud environments can expect to receive this release automatically.

For additional details, refer to the Release Notes at:

https://www.vidyo.com/release-notes/VidyoConnect/Desktop/RN-Desktop-24.1.1.htm

Please note there is no operational impact and all services will be available during the scheduled update.

Apr 3, 22:55 UTC
Apr 9, 2025

No incidents reported.

Apr 8, 2025
Completed - The scheduled maintenance has been completed.
Apr 8, 22:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:00 UTC
Scheduled - Enghouse Video is happy to announce VidyoConnector API Version 24.2.0

The VidyoConnector hosted API library will be updated on the scheduled date.

API users may preview the new release by referencing it from:

https://static.vidyo.io/24.2.0.17/javascript/VidyoClient/VidyoClient.js

Binary SDKs are available for download from:

https://static.vidyo.io/24.2.0.17/package/VidyoClient-AndroidSDK.zip
https://static.vidyo.io/24.2.0.17/package/VidyoClient-iOSSDK.zip
https://static.vidyo.io/24.2.0.17/package/VidyoClient-JsSDK.zip
https://static.vidyo.io/24.2.0.17/package/VidyoClient-macOSSDK-arm64.zip
https://static.vidyo.io/24.2.0.17/package/VidyoClient-macOSSDK-x86-64.zip
https://static.vidyo.io/24.2.0.17/package/VidyoClient-WinCSharpVPSDK.zip
https://static.vidyo.io/24.2.0.17/package/VidyoClient-WinVS2017SDK.zip

For additional details, refer to the Release Notes at:

https://www.vidyo.com/release-notes/VidyoPlatform-SDK/Binary/RN-Binary-24.2.0-GA.htm

Please note there is no operational impact and all services will be available during the scheduled update.

Apr 8, 21:41 UTC
Apr 7, 2025

No incidents reported.

Apr 6, 2025
Completed - The scheduled maintenance has been completed.
Apr 6, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 05:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Health (Health 4 Only) services during the following time:

Maintenance Start: Sunday, April 6th, 2025, 5:00 a.m. UTC
Maintenance End: Sunday, April 6th, 2025, 6:00 a.m. UTC

You may experience a service interruption during this time period.

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

Mar 25, 18:32 UTC
Apr 5, 2025

No incidents reported.