All Systems Operational

About This Site

For more info, visit https://support.vidyocloud.com

VidyoConnect™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Operational
Health Meetings ? Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 3 ? Operational
Health3 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 4 ? Operational
Health4 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ EU ? Operational
Meetings Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Platform Vidyo.io™ ? Operational
Platform Vidyo.io™ Meetings Operational
Telephone Services Operational
Analytics Dashboards Operational
Recording Services Operational
Vidyo.io™ ? Operational
Vidyo.io™ Meetings ? Operational
Vidyo.io™ EU Meetings ? Operational
Telephone Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoWorks™ Health ? Operational
Meetings Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ EU Operational
VidyoEngage™ Health Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VidyoConnect™ and VidyoConnect EU Maintenance Notification for May 2, 2021 May 2, 01:00-04:00 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoConnect and VidyoConnect EU service during the following time:

Maintenance Start: Sunday, May 2, 2021, 1:00 a.m. UTC
Maintenance End: Sunday, May 2, 2021, 4:00 a.m. UTC

You will experience a service interruption during this time period

Want More Info?
If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:
https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.
If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows:
For Professional Services, reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Posted on Apr 15, 15:23 UTC
Past Incidents
Apr 15, 2021
Unplanned Maintenance Notification for Platform Vidyo.io™
Completed - The scheduled maintenance has been completed.
Apr 15, 00:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 00:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the Platform Vidyo.io™ service during the following time:

Maintenance Start: April 15th 00:00 AM UTC
Maintenance End: April 15th 01:00 AM UTC

Platform Vidyo.io™ Meetings will be upgraded to version 21.2.1.

The release notes can be found at the following link for review:
https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2021.2.1%20Limited%20Availability%20(LA)

You will experience a service interruption during this time period

Want More Info?

If you would like further information or need additional assistance, please contact the Enghouse Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us
Mar 26, 21:42 UTC
Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021
VidyoConnect™ and VidyoConnect EU Maintenance Notification for April 11, 2021
Completed - The scheduled maintenance has been completed.
Apr 11, 03:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 01:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect and VidyoConnect EU service during the following time:

Maintenance Start: Sunday, April 11, 2021, 1:00 a.m. UTC
Maintenance End: Sunday, April 11, 2021, 4:00 a.m. UTC

You will experience a service interruption during this time period

Want More Info?
If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:
https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.
If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows:
For Professional Services, reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Mar 15, 21:32 UTC
Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Unplanned Maintenance Notification for VidyoConnect™ Health Edition 4
Completed - The scheduled maintenance has been completed.
Apr 8, 06:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 05:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Health Edition 4 service during the following time:

Maintenance Start: April 8th 5:00 AM UTC
Maintenance End: April 8th 6:00 AM UTC

VidyoConnect Health4 Meetings will be upgraded to version 21.2.1.

The release notes can be found at the following link for review:
https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2021.2.1%20Limited%20Availability%20(LA)

You will experience a service interruption during this time period

Want More Info?

If you would like further information or need additional assistance, please contact the Enghouse Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us
Mar 26, 21:18 UTC
Apr 7, 2021
Unplanned Maintenance Notification for VidyoConnect™ Health Edition
Completed - The scheduled maintenance has been completed.
Apr 7, 07:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 05:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Health Edition service during the following time:

Maintenance Start: April 7th 5:00 AM UTC
Maintenance End: April 7th 6:00 AM UTC

VidyoConnect Health Meetings will be upgraded to version 21.2.0.

The release notes can be found at the following link for review:
https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2021.2.0%20General%20Availability%20(GA)

You will experience a service interruption during this time period

Want More Info?

If you would like further information or need additional assistance, please contact the Enghouse Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us
Mar 26, 20:41 UTC
Unplanned Maintenance Notification for VidyoConnect™ Health Edition 3
Completed - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 7, 06:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 05:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Health Edition 3 service during the following time:

Maintenance Start: April 7th 5:00 AM UTC
Maintenance End: April 7th 7:00 AM UTC

VidyoConnect Health3 Meetings will be upgraded to version 21.2.0.

The release notes can be found at the following link for review:
https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2021.2.0%20General%20Availability%20(GA)

You will experience a service interruption during this time period

Want More Info?

If you would like further information or need additional assistance, please contact the Enghouse Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us
Mar 26, 20:41 UTC
Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

← Incident History Powered by Statuspage