All Systems Operational

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For more info, visit https://support.vidyocloud.com and https://support.vidyo.io

VidyoConnect™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Operational
Health2 Meetings ? Operational
Health3 Meetings ? Operational
Health4 Meetings ? Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ EU ? Operational
Meetings Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Platform Vidyo.io™ Operational
Platform Vidyo.io™ Meetings ? Operational
Telephone Services Operational
Analytics Dashboards Operational
Vidyo.io™ ? Operational
Vidyo.io™ Meetings ? Operational
Vidyo.io™ EU Meetings ? Operational
Telephone Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoWorks™ Health ? Operational
Meetings Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ EU Operational
VidyoEngage™ Health Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VidyoConnect™ and VidyoConnect EU Maintenance Notification for October 4, 2020 Oct 4, 01:00-04:00 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoConnect and VidyoConnect EU service during the following time:

Maintenance Start: Sunday, October 4, 2020, 1:00 a.m. UTC
Maintenance End: Sunday, October 4, 2020, 4:00 a.m. UTC

You will experience a service interruption during this time period

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article: https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us. If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, please contact us as follows: VidyoProfessionalServices@enghouse.onmicrosoft.com.
Posted on Sep 18, 18:29 UTC
Past Incidents
Sep 27, 2020

No incidents reported today.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020
Vidyo.io™ - Difficulty starting and joining meetings
Resolved - This incident has been resolved.
Sep 23, 18:31 UTC
Investigating - We are receiving reports that some users may be unable to join Vidyo.io™ meetings.

Our team is working to identify the root cause and implement a solution.
Sep 23, 18:18 UTC
Sep 22, 2020
VidyoWorks™ - Difficulty starting and joining meetings via VidyoVoice
Resolved - This incident has been resolved.
Sep 22, 04:37 UTC
Investigating - We are receiving reports that some users may be unable to join VidyoWorks™ meetings via VidyoVoice.

Our team is working to identify the root cause and implement a solution.
Sep 22, 03:21 UTC
Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Difficulty starting and joining meetings
Resolved - Our Team has implemented a fix to resolve the difficulties starting and joining meetings. This incident has been resolved and no other instances have been detected or reported.
Sep 18, 05:01 UTC
Investigating - We are receiving reports of users unable to join meetings

Our team is working to identify the root cause and implement a solution. Some users may be affected.
Sep 17, 18:22 UTC
Unplanned Maintenance Notification for VidyoConnect™ Health Edition
Completed - The scheduled maintenance has been completed.
Sep 18, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 04:00 UTC
Scheduled - In our continued effort to optimize your VidyoConnect experience, our team will be performing an unplanned maintenance window on the VidyoConnect Health Edition environment to improve performance and stability.

This unplanned maintenance will occur during the following time:

Maintenance Start: Friday, Sep 18th, 4:00 a.m. UTC (12:00 a.m. EDT)
Maintenance End: Friday, Sep 18th, 4:30 a.m. UTC (12:30 a.m. EDT)

You will experience a service interruption for up to 30 minutes during this time period.

Want More Info?
If you would like further information or need additional assistance, please contact VidyoCloud Support at 1-844-488-2227 or +1-201-620-6955.
Email support@vidyocloud.com
Online http://support.vidyocloud.com

The VidyoCloud Support Team
Sep 17, 22:26 UTC
Sep 17, 2020
Unplanned Maintenance Notification for VidyoConnect™ Health Edition
Completed - The scheduled maintenance has been completed.
Sep 17, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:00 UTC
Scheduled - In our continued effort to optimize your VidyoConnect experience, our team will be performing an unplanned maintenance window on the VidyoConnect Health Edition environment to improve performance and stability. This unplanned maintenance will occur during the following time:

Maintenance Start: Thursday, Sep 17th, 4:00 a.m. UTC (12:00 a.m. EDT)
Maintenance End: Thursday, Sep 17th, 4:30 a.m. UTC (12:30 a.m. EDT)

You will experience a service interruption for up to 30 minutes during this time period.

Want More Info?
If you would like further information or need additional assistance, please contact VidyoCloud Support at 1-844-488-2227 or +1-201-620-6955.
Email support@vidyocloud.com
Online http://support.vidyocloud.com

The VidyoCloud Support Team
Sep 17, 00:34 UTC
Sep 16, 2020
Difficulty starting and joining meetings
Resolved - This incident has been resolved and no other instances have been detected or reported.
Sep 16, 04:46 UTC
Monitoring - Service has been restored. Our team is continuing to monitor the issue.
Sep 15, 23:37 UTC
Investigating - We are receiving reports of users unable to join meetings

Our team is working to identify the root cause and implement a solution. Some users may be affected.
Sep 15, 20:15 UTC
Sep 15, 2020
VidyoConnect™ and VidyoConnect EU Maintenance Notification for September 13, 2020
Completed - The scheduled maintenance has been completed.
Sep 15, 20:13 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect and VidyoConnect EU service during the following time:

Maintenance Start: Sunday, September 13, 2020, 1:00 a.m. UTC
Maintenance End: Sunday, September 13, 2020, 4:00 a.m. UTC

You will experience a service interruption during this time period

Want More Info?
If you would like further information or need additional assistance, please contact the Enghouse Vidyo Support Team via email or phone at the locations listed in the Contact Us article:
https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

The Enghouse VidyoCloud Support Team
Sep 13, 02:24 UTC
Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

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