Identified - We have identified the root cause of the difficulties recording conferences for users with local hybrid Replay.
Please contact support to assist with getting your hybrid VidyoReplay re-registered.
Aug 15, 17:12 UTC
VidyoConnect™ ? Partial Outage
Meetings Operational
Telephone Services Operational
Recording Services Partial Outage
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Operational
Meetings Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ EU ? Operational
Meetings Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Vidyo.io™ ? Operational
Vidyo.io™ Meetings ? Operational
Vidyo.io™ EU Meetings ? Operational
Telephone Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoWorks™ Health ? Operational
Meetings Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ EU Operational
VidyoEngage™ Health Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In our continued effort to optimize your VidyoConnect experience, our team will be performing maintenance on the VidyoConnect Healthcare Edition (health.vidyoconnect.com) environments during the following times:

Maintenance Start: Saturday, October 5th, 1:00 a.m. UTC
Maintenance End: Saturday, October 5th, 4:00 a.m. UTC

You will experience a service interruption during this time period.

What's New?

Security Updates

To increase data security in the VidyoConnect Healthcare Edition, we are implementing some security and network enhancements during this maintenance window.

***More information will be provided soon.

Want More Info?
If you would like further information or need additional assistance, please contact VidyoCloud Support at 1-844-488-2227 or +1-201-620-6955.

The VidyoCloud Support Team

Phone 1-844-488-2227 or +1-201-620-6955 if calling from outside the USA
Email support@vidyocloud.com
Online http://support.vidyocloud.com
Posted on Aug 21, 15:46 UTC
Past Incidents
Aug 23, 2019

No incidents reported today.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
Completed - The scheduled maintenance has been completed.
Aug 15, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 18:00 UTC
Scheduled - We will be providing a new version of our VidyoConnect desktop application for Windows and MacOS on August 15, 2019. For more information, please refer to the VidyoConnect for Desktop: Releases article: https://support.vidyocloud.com/hc/en-us/articles/360021345713-VidyoConnect-for-Desktop-Releases-

There is no operational impact. All services will be available during this time.
Aug 8, 22:03 UTC
Aug 14, 2019

No incidents reported.

Aug 13, 2019
Resolved - This incident has been resolved and no other instances have been detected or reported.
Aug 13, 12:29 UTC
Investigating - We are receiving reports that some users may be unable to join VidyoConnect™ Health Edition meetings via VidyoVoice.

Our team is working to identify the root cause and implement a solution.
Aug 13, 12:09 UTC
Resolved - This incident has been resolved and no other instances have been detected or reported.
Aug 13, 12:25 UTC
Investigating - We are receiving reports that some users may be unable to join VidyoWorks™ Health meetings via VidyoVoice.

Our team is working to identify the root cause and implement a solution.
Aug 13, 12:09 UTC
Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019
Resolved - This issue has been resolved.
Aug 10, 07:29 UTC
Investigating - We have detected that some users may be unable to join VidyoConnect™ meetings.

Our team is working to verify if there is an issue and will send an update shortly.
Aug 10, 06:55 UTC
Aug 9, 2019
Resolved - This incident has been resolved and no other instances have been detected or reported.
Aug 9, 22:12 UTC
Investigating - We are receiving reports that some users may be unable to utilize VidyoConnect™ Recording Services.

Our team is working to identify the root cause and implement a solution.
Aug 9, 21:37 UTC