All Systems Operational

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For more info, visit https://support.vidyocloud.com and https://support.vidyo.io

VidyoConnect™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Operational
Meetings Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ EU ? Operational
Meetings Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Vidyo.io™ ? Operational
Vidyo.io™ Meetings ? Operational
Vidyo.io™ EU Meetings ? Operational
Telephone Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoWorks™ Health ? Operational
Meetings Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ EU Operational
VidyoEngage™ Health Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UPDATE: VidyoConnect™ Healthcare Edition Maintenance Notification changed to November 2, 2019 at 1:00 a.m. UTC Nov 2, 01:00-04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 19:53 UTC
Scheduled - In our continued effort to optimize your VidyoConnect experience, our team will be performing maintenance on the VidyoConnect Healthcare Edition (health.vidyoconnect.com) environments during the following times:

Maintenance Start: Saturday, November 2nd, 1:00 a.m. UTC
Maintenance End: Saturday, November 2nd, 4:00 a.m. UTC

You will experience a service interruption during this time period.

What's New?

Security Updates

To increase data security in the VidyoConnect Healthcare Edition, we are implementing some security and network enhancements during this maintenance window.

***More information will be provided soon.

Want More Info?
If you would like further information or need additional assistance, please contact VidyoCloud Support at 1-844-488-2227 or +1-201-620-6955.

The VidyoCloud Support Team

Phone 1-844-488-2227 or +1-201-620-6955 if calling from outside the USA
Email support@vidyocloud.com
Online http://support.vidyocloud.com
Aug 21, 15:46 UTC
Past Incidents
Oct 17, 2019

No incidents reported today.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019
VidyoConnect™ Maintenance Notification for Sunday, October 6, 2019 at 1am UTC
Completed - The scheduled maintenance has been completed.
Oct 6, 01:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 01:00 UTC
Scheduled - All VidyoConnect Customers including those using Hybrid Components:

The Enghouse Vidyo team will be performing maintenance on the VidyoConnect service during the following time:
Maintenance Start: Sunday, October 6th, 1:00 a.m. UTC
Maintenance End: Sunday, October 6th, 1:05 a.m. UTC
You will experience a brief service interruption during this time period.

What's New?
Added New Hybrids/New Endpoint Router Rules
During this maintenance window, Enghouse Vidyo will implement some new hybrid customer component rules.

Want More Info?
If you would like further information or need additional assistance, please contact VidyoCloud Support at 1-844-488-2227 or +1-201-620-6955 or support@vidyocloud.com.

The Enghouse VidyoCloud Support Team
Oct 3, 18:08 UTC
Oct 5, 2019

No incidents reported.

Oct 4, 2019
VidyoDesktop™ Version 3.6.18 GA Release for Friday, October 4, 2019 (Non-Operational)
Completed - The scheduled maintenance has been completed.
Oct 4, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 01:00 UTC
Scheduled - We will be providing a new version of our VidyoDesktop application for Windows and MacOS on October 4, 2019. For more information, please refer to GA version 3.6.18 in the VidyoDesktop for Windows and MacOS: Releases article: https://support.vidyocloud.com/hc/en-us/articles/360025647033-VidyoDesktop-for-Windows-and-Mac-Releases

Also, if you plan to upgrade to macOS Catalina, you must first upgrade to VidyoDesktop version 3.6.18. For more information, see the Solved: Upgrade to VidyoDesktop Version 3.6.18 Before Upgrading to MacOS Catalina article: https://support.vidyocloud.com/hc/en-us/articles/360034131034-SOLVED-Upgrade-to-VidyoDesktop-Version-3-6-18-Before-Upgrading-to-MacOS-Catalina.

Want More Info?
If you would like further information or need additional assistance, please contact VidyoCloud Support at 1-844-488-2227 or +1-201-620-6955 or support@vidyocloud.com.

The Enghouse VidyoCloud Support Team
Oct 3, 23:05 UTC
Oct 3, 2019

No incidents reported.

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