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For more info, visit https://support.vidyocloud.com

VidyoConnect™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Operational
Health Meetings ? Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 3 ? Operational
Health3 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 4 ? Operational
Health4 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ EU ? Operational
Meetings Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoPlatform™ ? Operational
VidyoPlatform™ Meetings Operational
Telephone Services Operational
Analytics Dashboards Operational
Recording Services Operational
SIP/H.323 Services Operational
VidyoPlatform™ EU ? Operational
VidyoPlatform™ EU Meetings Operational
Analytics Dashboards Operational
Recording Services Operational
SIP/H.323 Services Operational
VidyoConnect™ Finserv Edition ? Operational
Finserv Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Vidyo.io™ ? Operational
Vidyo.io™ Meetings ? Operational
Vidyo.io™ EU Meetings ? Operational
Telephone Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ EU Operational
VidyoEngage™ Health Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VidyoConnect™ and VidyoConnect EU Maintenance Notification for February 6, 2022 Feb 6, 02:00-05:00 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoConnect and VidyoConnect EU service during the following time:

Maintenance Start: Sunday, February 6, 2022, 2:00 a.m. UTC
Maintenance End: Sunday, February 6, 2022, 5:00 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs standard maintenance.

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Posted on Jan 14, 18:02 UTC
VidyoPlatform™ EU Maintenance Notification for February 23rd, 2022 Feb 23, 20:00-22:00 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoPlatform™ EU service during the following time:

Maintenance Start: Wednesday, February 23rd, 2022, 8:00 p.m. UTC
Maintenance End: Wednesday, February 23rd, 2022, 10:00 p.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Portals and Routers.

Please feel free to look at what updates you can be expecting in these release notes:
https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2021.5.1%20Limited%20Availability%20(LA)

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Posted on Jan 12, 03:05 UTC
Past Incidents
Jan 17, 2022

No incidents reported today.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
Intermittently unable to start and/or join meetings
Resolved - This incident has been resolved.
Jan 14, 17:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 07:06 UTC
Investigating - While the fix implemented did partially relieve the issue, we are noticing that it is not fully resolved. We are continuing to look into the issue and hope to provide a resolution shortly.

We apologize for the continued inconvenience.
Jan 13, 15:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 06:13 UTC
Investigating - We are receiving reports of users intermittently being unable to start and/or join meetings.
Some users may be affected.

Our team is investigating the issue and will provide further updates as they become available to us.
We apologize for the inconvenience.
Jan 12, 20:38 UTC
Unplanned Maintenance Notification for VidyoConnect™ Health4
Completed - The scheduled maintenance has been completed.
Jan 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 06:00 UTC
Scheduled - The Enghouse Vidyo team will be performing an unplanned maintenance on VidyoConnect™ Health4 in order to improve general system stability.
As a part of this work, some aspects of native WebRTC moderation may be unavailable.

Maintenance Start: Friday, January 14th, 2022, 6:00 a.m. UTC
Maintenance End: Friday, January 14th, 2022, 7:00 a.m. UTC

VidyoConnect™ Health4 may be unavailable for up to 60 minutes during this maintenance window.


Want More Info?

If you would like further information or need additional assistance, please contact the Enghouse Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us
Jan 13, 18:50 UTC
Jan 13, 2022
VidyoConnect™ Health Edition Maintenance Notification for January 16th, 2022
Completed - This maintenance has been cancelled and will be rescheduled for a later date.
Jan 13, 23:07 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoPlatform™ service during the following time:

Maintenance Start: Sunday, January 16, 2022, 6:00 a.m. UTC
Maintenance End: Sunday, January 16, 2022, 8:00 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Portals and Routers.

Please feel free to look at what updates you can be expecting in these release notes:
https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2021.5.0%20General%20Availability%20(GA)

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Jan 5, 03:12 UTC
VidyoConnect™ Health Edition 3 Maintenance Notification for January 15th, 2022
Completed - This maintenance has been cancelled and will be rescheduled for a later date.
Jan 13, 23:07 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Health Edition 3 service during the following time:

Maintenance Start: Saturday, January 15, 2022, 6:00 a.m. UTC
Maintenance End: Saturday, January 15, 2022, 8:00 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Portals and Routers.

Please feel free to look at what updates you can be expecting in these release notes:
https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2021.5.1%20Limited%20Availability%20(LA)

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Jan 5, 03:04 UTC
Unplanned Maintenance Notification for VidyoConnect™ Health4
Completed - The scheduled maintenance has been completed.
Jan 13, 06:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:00 UTC
Scheduled - The Enghouse Vidyo team will be performing an unplanned maintenance on VidyoConnect™ Health4 in order to improve general system stability.

Maintenance Start: Thursday, January 13th, 2022, 6:00 a.m. UTC
Maintenance End: Thursday, January 13th, 2022, 6:30 a.m. UTC

VidyoConnect™ Health4 may be unavailable for up to 30 minutes during this maintenance window.


Want More Info?

If you would like further information or need additional assistance, please contact the Enghouse Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us
Jan 12, 17:53 UTC
Jan 12, 2022
VidyoPlatform™ EU Maintenance Notification for January 12th, 2022
Completed - The scheduled maintenance has been completed.
Jan 12, 20:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 20:00 UTC
Scheduled - The Enghouse Vidyo team will be performing routine maintenance on the VidyoPlatform EU service during the following time:

Maintenance Start: Wednesday, January 12th 2022, 8:00 p.m. UTC
Maintenance End: Wednesday, January 12th 2022, 10:00 p.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs standard maintenance.

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Oct 25, 20:35 UTC
VidyoWorks™ Maintenance Notification for January 12, 2022
Completed - The scheduled maintenance has been completed.
Jan 12, 03:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 02:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoWorks™ service during the following time:

Maintenance Start: Wednesday, January 12, 2022, 2:00 a.m. UTC
Maintenance End: Wednesday, January 12, 2022, 4:00 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Portals and Routers.

Please feel free to look at what updates you can be expecting in these release notes:
https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2021.5.0%20General%20Availability%20(GA)

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Jan 5, 02:44 UTC
Jan 11, 2022
VidyoConnect™ Finserv Edition Maintenance Notification for January 11, 2022
Completed - The scheduled maintenance has been completed.
Jan 11, 03:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 02:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Finserv Edition service during the following time:

Maintenance Start: Tuesday, January 11, 2022, 2:00 a.m. UTC
Maintenance End: Tuesday, January 11, 2022, 4:00 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Portals and Routers.

Please feel free to look at what updates you can be expecting in these release notes:
https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2021.5.1%20Limited%20Availability%20(LA)

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Jan 5, 02:37 UTC
Jan 10, 2022

No incidents reported.

Jan 9, 2022
VidyoConnect™ Health Edition 4 Maintenance Notification for January 9th, 2022
Completed - The scheduled maintenance has been completed.
Jan 9, 07:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 06:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Health Edition 4 service during the following time:

Maintenance Start: Sunday, January 9, 2022, 6:00 a.m. UTC
Maintenance End: Sunday, January 9, 2022, 8:00 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Portals and Routers.

Please feel free to look at what updates you can be expecting in these release notes:
https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2021.5.1%20Limited%20Availability%20(LA)

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Jan 5, 02:58 UTC
VidyoConnect™ and VidyoConnect™ EU Maintenance Notification for January 9, 2022
Completed - The scheduled maintenance has been completed.
Jan 9, 04:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 02:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect and VidyoConnect EU service during the following time:

Maintenance Start: Sunday, January 9, 2022, 2:00 a.m. UTC
Maintenance End: Sunday, January 9, 2022, 5:00 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Portals and Routers.

Please feel free to look at what updates you can be expecting in these release notes:
https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2021.5.0%20General%20Availability%20(GA)

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Dec 14, 15:10 UTC
Jan 8, 2022

No incidents reported.

Jan 7, 2022
VidyoPlatform™ Maintenance Notification for January 7th, 2022
Completed - The scheduled maintenance has been completed.
Jan 7, 05:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 04:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoPlatform™ service during the following time:

Maintenance Start: Friday, January 7, 2022, 4:00 a.m. UTC
Maintenance End: Friday, January 7, 2022, 6:00 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Portals and Routers.

Please feel free to look at what updates you can be expecting in these release notes:
https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2021.5.1%20Limited%20Availability%20(LA)

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Jan 5, 02:52 UTC
Jan 6, 2022

No incidents reported.

Jan 5, 2022
Unplanned Maintenance Notification for VidyoConnect™ Health4
Completed - The scheduled maintenance has been completed.
Jan 5, 06:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 06:00 UTC
Scheduled - The Enghouse Vidyo team will be performing an unplanned maintenance on VidyoConnect™ Health4 in order to improve general system stability.

Maintenance Start: Wednesday, January 5th, 2022, 6:00 a.m. UTC
Maintenance End: Wednesday, January 5th, 2022, 6:30 a.m. UTC

VidyoConnect™ Health4 may be unavailable for up to 30 minutes during this maintenance window.


Want More Info?

If you would like further information or need additional assistance, please contact the Enghouse Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us
Jan 4, 16:37 UTC
Jan 4, 2022
Unable to start and/or join meetings [Health4]
Resolved - This incident has been resolved.
Jan 4, 19:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 4, 18:47 UTC
Identified - We have identified the cause of users unable to start and/or join meetings and are working towards a resolution.
Some users may be affected.

We will provide further updates as they become available to us.
We apologize for the inconvenience.
Jan 4, 16:24 UTC
Vidyo.io™ - Difficulty starting and joining meetings
Resolved - This incident has been resolved.
Jan 4, 18:48 UTC
Investigating - We are receiving reports that some users may be unable to join Vidyo.io™ meetings.

Our team is working to identify the root cause and implement a solution.
Jan 4, 18:36 UTC
Jan 3, 2022

No incidents reported.

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