All Systems Operational

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For more info, visit https://support.vidyocloud.com and https://support.vidyo.io

VidyoConnect™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Operational
Meetings Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ EU ? Operational
Meetings Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Vidyo.io™ ? Operational
Vidyo.io™ Meetings ? Operational
Vidyo.io™ EU Meetings ? Operational
Telephone Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoWorks™ Health ? Operational
Meetings Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ EU Operational
VidyoEngage™ Health Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VidyoConnect™ and VidyoConnect EU Maintenance Notification for June 7, 2020 Jun 7, 01:00-04:00 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoConnect and VidyoConnect EU service during the following time:

Maintenance Start: Sunday, June 7, 2020, 1:00 a.m. UTC
Maintenance End: Sunday, June 7, 2020, 4:00 a.m. UTC

You will experience a service interruption during this time period

Want More Info?
If you would like further information or need additional assistance, please contact VidyoCloud Support at:

Phone: 1-844-488-2227 or +1-201-620-6955 if calling from outside the USA.
Email support@vidyocloud.com
Online http://support.vidyocloud.com

The Enghouse VidyoCloud Support Team
Posted on May 14, 17:35 UTC
Past Incidents
May 26, 2020

No incidents reported today.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020
Unplanned Maintenance Notification for VidyoConnect™ Health Edition
Completed - The scheduled maintenance has been completed.
May 23, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 04:00 UTC
Scheduled - In our continued effort to optimize your VidyoConnect experience, our team will be performing an unplanned maintenance window on the VidyoConnect Health Edition environment to improve performance and stability. This unplanned maintenance will occur during the following time:

Maintenance Start: Saturday, May 23rd, 4:00 a.m. UTC (12:00 a.m. EDT)
Maintenance End: Saturday, May 23rd, 4:30 a.m. UTC (12:30 a.m. EDT)

You will experience a service interruption for up to 30 minutes during this time period.

Want More Info?
If you would like further information or need additional assistance, please contact VidyoCloud Support at 1-844-488-2227 or +1-201-620-6955.
Email support@vidyocloud.com
Online http://support.vidyocloud.com

The VidyoCloud Support Team
May 19, 15:42 UTC
May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020
Vidyo.io™ - Difficulty starting and joining meetings
Resolved - This incident has been resolved.
May 16, 18:10 UTC
Monitoring - Our Team has resolved difficulties starting and joining meetings via SIP/H.323. We will continue to monitor the situation to confirm service reliability.
May 16, 17:41 UTC
Investigating - We are receiving reports that some users may be unable to join Vidyo.io™ meetings.

Our team is working to identify the root cause and implement a solution.
May 16, 17:29 UTC
May 15, 2020
EPIC notification issues detected
Resolved - The Epic CAL Notification service was unavailable from approximately 12:52 p.m. EDT to 1:40 p.m. EDT. The issue has been confirmed resolved and no further issues detected.
May 15, 17:45 UTC
May 14, 2020

No incidents reported.

May 13, 2020

No incidents reported.

May 12, 2020

No incidents reported.

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