VidyoCloud™ Status

All Systems Operational

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For more info, visit https://support.vidyocloud.com

VidyoConnect™ Operational

Meetings Operational

Telephone Services Operational

Recording Services Operational

SIP/H.323 Services Operational

Analytics Dashboards Operational

VidyoConnect™ Health Edition Operational

Health Meetings Operational

Telephone Services Operational

SIP/H.323 Services Operational

Analytics Dashboards Operational

Epic Interconnect Server Notifications Operational

VidyoConnect™ Health Edition 4 Operational

Health4 Meetings Operational

Telephone Services Operational

SIP/H323 Services Operational

Analytics Dashboards Operational

Epic Interconnect Server Notifications Operational

VidyoPlatform™ Operational

VidyoPlatform™ Meetings Operational

Telephone Services Operational

Analytics Dashboards Operational

Recording Services Operational

SIP/H.323 Services Operational

VidyoPlatform™ EU Operational

VidyoPlatform™ EU Meetings Operational

Analytics Dashboards Operational

Recording Services Operational

SIP/H.323 Services Operational

VidyoConnect™ Finserv Edition Operational

Finserv Meetings Operational

Telephone Services Operational

SIP/H323 Services Operational

Analytics Dashboards Operational

VidyoWorks™ Operational

Meetings Operational

Telephone Services Operational

Recording Services Operational

SIP/H.323 Services Operational

Analytics Dashboards Operational

VidyoEngage™ Operational

VidyoEngage™ Health Operational

Vidyo Hosted Applications & Libraries Operational

VidyoConnect NativeWebRTC Operational

VidyoConnector API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

VidyoConnect™ for Desktop Update: (No Operational Impact) Jan 30, 2025 22:00-22:15 UTC

Enghouse Vidyo is happy to announce VidyoConnect™ for Desktop Version 24.1.0

VidyoCloud environments can expect to receive this release automatically.

For additional details, refer to the Release Notes at:

https://www.vidyo.com/release-notes/VidyoConnect/Desktop/RN-Desktop-24.1.0.htm

Please note there is no operational impact and all services will be available during the scheduled update.
Posted on Jan 16, 2025 - 23:44 UTC

VidyoConnect™ for WebRTC Update: (No Operational Impact) Jan 31, 2025 22:00-22:15 UTC

Enghouse Vidyo is happy to announce VidyoConnect for WebRTC (Native) Version 24.1.0

All Native WebRTC based environments can expect to receive this release automatically on the scheduled date.

For additional details, refer to the Release Notes at:

https://www.vidyo.com/release-notes/VidyoConnect/WebRTC/RN-WebRTC-24.1.0.htm

Please note there is no operational impact and all services will be available during the scheduled update.
Posted on Jan 17, 2025 - 00:05 UTC

VidyoConnect™ for WebRTC Update: (No Operational Impact) Jan 31, 2025 22:00-22:15 UTC

Enghouse Vidyo is happy to announce VidyoConnect for WebRTC (Native) Version 24.1.0

The VidyoConnect for WebRTC hosted application will be updated automatically on the scheduled date.

On-Premise VidyoConnect for WebRTC users may preview the new release by referencing it from:

https://static.platform.vidyo.io/app/vidyoconnect/24.1.0.4026

For additional details, refer to the Release Notes at:

https://www.vidyo.com/release-notes/VidyoConnect/WebRTC/RN-WebRTC-24.1.0.htm

Please note there is no operational impact and all services will be available during the scheduled update.
Posted on Jan 17, 2025 - 00:05 UTC

Past Incidents

Jan 18, 2025

No incidents reported today.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

VidyoConnect™ Maintenance Notification

Completed - The scheduled maintenance has been completed.
Jan 5, 03:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 02:00 UTC

Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ services during the following time:

Maintenance Start: Sunday, January 5th 2025, 2:00 a.m. UTC
Maintenance End: Sunday, January 5th 2025, 5:00 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Meetings services.

For information about the new features and updates for this release, refer to the Release Notes at:

https://www.vidyo.com/release-notes/VidyoPortal-and-VidyoRouter/RN-Portal-Router-24.3.0-GA.htm

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.
Dec 19, 19:52 UTC

Jan 4, 2025

No incidents reported.