VidyoWorks Health - Difficulty in joining meetings via H.323
Update - We are continuing to investigate this issue.
Jan 15, 17:47 UTC
Investigating - We are receiving reports of users having difficulty joining meetings using H.323 outbound services under certain use cases. Our team is investigating the issue.
Jan 15, 17:43 UTC

About This Site

For more info, visit https://support.vidyocloud.com and https://support.vidyo.io

VidyoConnect™ ? Operational
Meetings   Operational
Telephone Services   Operational
Recording Services   Operational
SIP/H.323 Services   Operational
VidyoConnect™ Health Edition ? Operational
Meetings   Operational
Telephone Services   Operational
SIP/H.323 Services   Operational
VidyoConnect™ EU ? Operational
Meetings   Operational
Recording Services   Operational
SIP/H.323 Services   Operational
Vidyo.io™ ? Operational
Vidyo.io Meetings   ? Operational
Vidyo.io EU Meetings   ? Operational
Telephone Services   Operational
VidyoWorks™ ? Operational
Meetings   Operational
Telephone Services   Operational
Recording Services   Operational
SIP/H.323 Services   Operational
VidyoWorks™ Health ? Partial Outage
Meetings   Operational
Telephone Services   Operational
SIP/H.323 Services   Partial Outage
VidyoEngage™ Operational
VidyoEngage™   Operational
VidyoEngage™ EU   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VidyoConnect™ and VidyoConnect EU: Maintenance Notification for February 3, 2019 and Notice of Requirement to Upgrade Hybrid VidyoRouters™ Feb 3, 07:00-10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 16, 14:32 UTC
Scheduled - All VidyoConnect and VidyoConnect EU Customers: The Vidyo team will be performing maintenance on the VidyoConnect service during the following time:
Maintenance Start: Sunday, February 3rd, 2:00 a.m. UTC
Maintenance End: Sunday, February 3rd, 5:00 a.m. UTC
You will experience a service interruption during this time period.

Notice of Requirement to Upgrade Hybrid VidyoRouters
VidyoConnect Customers Using Hybrid Components: It is mandatory that you contact Vidyo Support prior to February 3, 2019 so we can access your hybrid components and upgrade them in preparation for the February 3rd maintenance window. If you don't provide Vidyo with access prior to February 3rd, your hybrid component(s) will either fail to function with VidyoConnect Cloud or experience degraded video quality.

Infrastructure and Security Updates
During this maintenance window, Vidyo will implement some enhancements to improve our network performance, reliability, and scalability, as well as our system security.

Want More Info?
If you would like further information or need additional assistance, please contact VidyoCloud Support at:
Phone 1-844-488-2227 or +1-201-620-6955 if calling from outside the USA
Email support@vidyocloud.com
Online http://support.vidyocloud.com
Jan 15, 22:56 UTC
Past Incidents
Jan 17, 2019
VidyoConnect Health Edition - Epic API integration issue
Resolved - This incident has been resolved.
Jan 17, 02:29 UTC
Update - We are continuing to work on a fix for this issue.
Jan 16, 05:21 UTC
Identified - Identified: Our team is confirming that EPIC integration AlphaNumeric workflows are unable to connect into a video session from the provider side

Affected workflows: Epic workflows using deep integration (Legacy)
Unaffected workflows: Epic Contextual Awareness Linking integration (New)

An emergency maintenance is scheduled for Thursday, January 17th, between 2:00 a.m. and 5:00am UTC to update the system to address this issue.
Jan 15, 22:26 UTC
Investigating - We have been getting reports that Epic driven API workflows where providers are unable to connect to the video session if their EMP record ID is not entirely numeric and contains a letter (Alpha Numeric).
Jan 15, 17:47 UTC
Emergency Maintenance Notification for VidyoConnect™ Healthcare Edition for January 17, 2019
Completed - The scheduled maintenance has been completed.
Jan 17, 02:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 16, 05:20 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 16, 05:17 UTC
Scheduled - In our continued effort to optimize your VidyoConnect experience, our team will be performing an emergency maintenance on the VidyoConnect Healthcare Edition (health.vidyoconnect.com) environment to resolve an issue with the Epic integration. You will experience a service interruption for approximately fifteen minutes during this time period.

What's New?
New VidyoPortal™ Version with TytoCare™ Integration
During this maintenance window, the VidyoConnect Healthcare Edition environment will be upgraded to version 18.4.0 of the VidyoPortal. This version includes the new TytoCare integration feature: TytoCare is a cloud-based telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device. The Tyto device allows medical professionals to examine a patient at the Point of Care (POC) and broadcast the exam data to a remote clinician. When used in conjunction with the VidyoConnect™ for Desktop application, the remote clinician can virtually meet with the POC users via secure and reliable video conferencing. The integration enables the TytoCare solution to act as a robust extension of the remote clinicians’ diagnostic capabilities by allowing them to see and speak with patients while conducting virtual stethoscope, otoscope, skin, and other basic medical exams. Combined, the TytoCare Professional (TytoPro/TytoClinic) solution and the Vidyo telehealth solution provide a single cohesive workflow for telehealth providers. Note: To use the TytoCare feature, you must also have VidyoConnect for Desktop version 19.1.0, which is going to be released on Thursday, February 7th. We are providing you with this advance notice to better enable you to prepare for the release. Please forward this communication to the appropriate personnel within your organization.

Security Updates
To increase data security in the VidyoConnect Healthcare Edition environment, we are implementing some security and network enhancements during this maintenance window.

Want More Info?
If you would like further information or need additional assistance, please contact VidyoCloud Support at:
Phone 1-844-488-2227 or +1-201-620-6955 if calling from outside the USA
Email support@vidyocloud.com
Online http://support.vidyocloud.com
Jan 15, 22:58 UTC
Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019
VidyoWorks Health - Difficulty in joining meetings via H.323
Resolved - The issue has been addressed.
Jan 12, 12:25 UTC
Investigating - We are receiving reports of users having difficulty joining meetings using H.323 services. Our team is investigating the issue.
Jan 11, 22:14 UTC
Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019
Vidyo.io and vidyo.io EU - cannot record meetings using Media Bridge
Resolved - (January 06, 2019 11:18PM UTC)
Media Bridge recording is currently not functioning when attempting to record meetings on vidyo.io and vidyo.io EU.

Our team is working to identify the root cause and implement a solution. Only users using Media Bridge recording are affected.

(January 07, 2019 10:10PM UTC)
Issue has been resolved.
Jan 6, 23:18 UTC
Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019

No incidents reported.

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