All Systems Operational
VidyoConnect™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Operational
Health Meetings ? Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 4 ? Operational
Health4 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoPlatform™ ? Operational
VidyoPlatform™ Meetings Operational
Telephone Services Operational
Analytics Dashboards Operational
Recording Services Operational
SIP/H.323 Services Operational
VidyoPlatform™ EU ? Operational
VidyoPlatform™ EU Meetings Operational
Analytics Dashboards Operational
Recording Services Operational
SIP/H.323 Services Operational
VidyoConnect™ Finserv Edition ? Operational
Finserv Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ EU Operational
VidyoEngage™ Health Operational
Vidyo Hosted Applications & Libraries Operational
VidyoConnect NativeWebRTC ? Operational
VidyoConnector API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Enghouse Vidyo is happy to announce VidyoConnect™ Room and VidyoRoom Version 24.1.1

VidyoCloud environments can expect to receive this release automatically.

For additional details, refer to the Release Notes at:

https://www.vidyo.com/release-notes/VidyoConnect-Room-and-VidyoRoom/RN-Room-24.1.1.htm

Please note there is no operational impact and all services will be available during the scheduled update.

Posted on May 20, 2024 - 16:51 UTC
VidyoConnect™ Maintenance Notification Jun 2, 2024 01:00-02:00 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ services during the following time:

Maintenance Start: Sunday, June 2nd 2024, 1:00 a.m. UTC
Maintenance End: Sunday, June 2nd 2024, 2:00 a.m. UTC

You may experience a brief service interruption during this time period.

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

Posted on May 15, 2024 - 16:12 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Health4 services during the following time:

Maintenance Start: Sunday, June 2nd, 2024, 4:00 a.m. UTC
Maintenance End: Sunday , June 2nd, 2024, 5:30 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Meetings services.

For information about the new features and updates for this release, refer to the Release Notes at:


https://www.vidyo.com/release-notes/VidyoPortal-and-VidyoRouter/RN-Portal-Router-24.1.0-GA.htm?tocpath=VidyoPortal%20and%20VidyoRouter%7C_____1

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

Posted on May 07, 2024 - 19:35 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoPlatform™ services during the following time:

Maintenance Start: Sunday, June 9th, 2024, 7:00 a.m. UTC
Maintenance End: Sunday, June 9th, 2024, 8:30 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Meetings services.

For information about the new features and updates for this release, refer to the Release Notes at:

https://www.vidyo.com/release-notes/VidyoPortal-and-VidyoRouter/RN-Portal-Router-24.1.0-GA.htm?tocpath=VidyoPortal%20and%20VidyoRouter%7C_____1

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

Posted on May 07, 2024 - 19:43 UTC
Past Incidents
May 23, 2024

No incidents reported today.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 00:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 00:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoPlatform™ EU services during the following time:

Maintenance Start: Saturday, May 18th, 2024, 12:00 a.m. UTC
Maintenance End: Saturday, May 18th , 2024, 2:00 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Meetings services.

For information about the new features and updates for this release, refer to the Release Notes at:

https://www.vidyo.com/release-notes/VidyoPortal-and-VidyoRouter/RN-Portal-Router-24.1.0-GA.htm?tocpath=VidyoPortal%20and%20VidyoRouter%7C_____1


Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

May 7, 19:39 UTC
May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 04:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 03:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Health (Health2 Only) services during the following time:

Maintenance Start: Wednesday, May 15th, 2024, 3:00 a.m. UTC
Maintenance End: Wednesday, May 15th, 2024, 4:30 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Meetings services.

For information about the new features and updates for this release, refer to the Release Notes at:

https://www.vidyo.com/release-notes/VidyoPortal-and-VidyoRouter/RN-Portal-Router-21.6.14-GA.htm?tocpath=VidyoPortal%20and%20VidyoRouter%7C_____3

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

May 7, 19:28 UTC
May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Completed - The scheduled maintenance has been completed.
May 10, 22:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 22:00 UTC
Scheduled - Enghouse Vidyo is happy to announce VidyoConnect for WebRTC (Native) Version 23.4.2

All Native WebRTC based environments can expect to receive this release automatically on the scheduled date.

For additional details, refer to the Release Notes at:

https://www.vidyo.com/release-notes/VidyoConnect/WebRTC/RN-WebRTC-23.4.2.htm

Please note there is no operational impact and all services will be available during the scheduled update.

May 7, 19:00 UTC
Completed - The scheduled maintenance has been completed.
May 10, 22:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 22:00 UTC
Scheduled - Enghouse Vidyo is happy to announce VidyoConnect for WebRTC (Native) Version 23.4.2

The VidyoConnect for WebRTC hosted application will be updated automatically on the scheduled date.

On-Premise VidyoConnect for WebRTC users may preview the new release by referencing it from:

https://static.platform.vidyo.io/app/vidyoconnect/23.4.2.3423

For additional details, refer to the Release Notes at:

https://www.vidyo.com/release-notes/VidyoConnect/WebRTC/RN-WebRTC-23.4.2.htm

Please note there is no operational impact and all services will be available during the scheduled update.

May 7, 18:58 UTC
May 9, 2024

No incidents reported.