All Systems Operational
VidyoConnect™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Operational
Health Meetings ? Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 4 ? Operational
Health4 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ EU ? Operational
Meetings Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoPlatform™ ? Operational
VidyoPlatform™ Meetings Operational
Telephone Services Operational
Analytics Dashboards Operational
Recording Services Operational
SIP/H.323 Services Operational
VidyoPlatform™ EU ? Operational
VidyoPlatform™ EU Meetings Operational
Analytics Dashboards Operational
Recording Services Operational
SIP/H.323 Services Operational
VidyoConnect™ Finserv Edition ? Operational
Finserv Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Vidyo.io™ ? Operational
Vidyo.io™ Meetings ? Operational
Telephone Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ EU Operational
VidyoEngage™ Health Operational
Vidyo Hosted Applications & Libraries Operational
VidyoConnect NativeWebRTC ? Operational
VidyoConnector API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Enghouse Vidyo is happy to announce VidyoConnect for WebRTC (Native) Version 22.6.0

The VidyoConnect for WebRTC hosted application will be updated automatically on the scheduled date.

On-Premise VidyoConnect for WebRTC users may preview the new release by referencing it from:

https://static.platform.vidyo.io/app/vidyoconnect/22.6.0.2330

For additional details, refer to the Release Notes at:

https://support.vidyocloud.com/hc/en-us/articles/4402820936855-VidyoConnect-for-WebRTC-Native-Transcoded-Releases-#VidyoConnect%20for%20Native%20WebRTC:%20About%20Version%2022.6.0


Please note there is no operational impact and all services will be available during the scheduled update.

Posted on Jan 18, 2023 - 22:40 UTC
Update: VidyoClient API Binary Library Feb 1, 2023 22:00-22:05 UTC
Enghouse Vidyo is happy to announce VidyoClient API Binary Library 22.6.0

The VidyoConnector hosted API library will be updated on the scheduled date.

API users may preview the new release by referencing it from:

https://static.platform.vidyo.io/vidyoclient/webrtc/22.6.0/VidyoClient.js

or by accessing the sample app here:

https://static.platform.vidyo.io/vidyoclient/webrtc/22.6.0/sample/hunter/index.html

For additional details, refer to the Release Notes at:

https://support.vidyocloud.com/hc/en-us/articles/360052093033-VidyoClient-API-Binary-and-JavaScript-Library-Releases#VidyoClient%20API:%20About%20JS%20Version%2022.6.0

Please note there is no operational impact and all services will be available during the scheduled update.

Posted on Jan 18, 2023 - 22:51 UTC
Enghouse Vidyo is happy to announce VidyoConnect for WebRTC (Native) Version 22.6.0

All Native WebRTC based environments can expect to receive this release automatically on the scheduled date.

For additional details, refer to the Release Notes at :

https://support.vidyocloud.com/hc/en-us/articles/4402820936855-VidyoConnect-for-WebRTC-Native-Transcoded-Releases-#VidyoConnect%20for%20Native%20WebRTC:%20About%20Version%2022.6.0

Please note there is no operational impact and all services will be available during the scheduled update.

Posted on Jan 18, 2023 - 22:43 UTC
Enghouse Vidyo is happy to announce VidyoConnect™ for Desktop Version 22.6.0

VidyoCloud environments can expect to receive this release automatically.

For additional details, refer to the Release Notes at :

https://support.vidyocloud.com/hc/en-us/articles/360021345713-VidyoConnect-for-Desktop-Releases-#VidyoConnect%20for%20Desktop:%20About%20Version%2022.6.0

Please note there is no operational impact and all services will be available during the scheduled update.

Posted on Jan 18, 2023 - 22:29 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ and VidyoConnect EU services during the following time:

Maintenance Start: Sunday, February 5th 2023, 2:00 a.m. UTC
Maintenance End: Sunday, February 5th 2023, 5:00 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Meetings services.

For information about the new features and updates for this release, refer to the Release Notes at:

https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

Posted on Jan 10, 2023 - 22:04 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Health services during the following time:

Maintenance Start: Sunday, February 5th, 2023, 5:00 a.m. UTC
Maintenance End: Sunday, February 5th, 2023, 6:00 a.m. UTC

You may experience a service interruption during this time period.

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

Posted on Jan 27, 2023 - 16:44 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoPlatform™ EU services during the following time:

Maintenance Start: Wednesday, April 12th, 2022, 7:00 p.m. UTC
Maintenance End: Wednesday, April 12th, 2022, 9:00 p.m. UTC

You may experience a service interruption during this time period.

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

Posted on Jan 10, 2023 - 21:13 UTC
Past Incidents
Jan 30, 2023

No incidents reported today.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023
Completed - The scheduled maintenance has been completed.
Jan 22, 05:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 05:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Health 4 services during the following time:

Maintenance Start: Sunday, January 22, 2023, 5:00 a.m. UTC
Maintenance End: Sunday, January 22, 2023, 5:30 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Meetings services.

For information about the new features and updates for this release, refer to the Release Notes at:

https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2022.4.9%20General%20Availability%20(GA)

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

Jan 9, 23:45 UTC
Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023
Completed - The scheduled maintenance has been completed.
Jan 17, 04:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 04:00 UTC
Scheduled - The Enghouse Vidyo team will be performing a brief maintenance on the VidyoPlatform™ services during the following time:

Maintenance Start: Tuesday, January 17th, 2023, 4:00 a.m. UTC
Maintenance End: Tuesday, January 17th, 2023, 4:15 a.m. UTC

Participants will experience a brief call interruption during this time period.

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

Jan 16, 20:57 UTC
Resolved - This incident has been resolved.
Jan 17, 04:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 16, 20:50 UTC
Investigating - We are receiving reports that some users may be unable to join Platform Vidyo.io™ meetings.

Our team is working to identify the root cause and implement a solution.

Jan 16, 20:10 UTC
Jan 16, 2023