All Systems Operational
VidyoConnect™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Operational
Health Meetings ? Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 3 ? Operational
Health3 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 4 ? Operational
Health4 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ EU ? Operational
Meetings Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Platform Vidyo.io™ ? Operational
Platform Vidyo.io™ Meetings Operational
Telephone Services Operational
Analytics Dashboards Operational
Recording Services Operational
Vidyo.io™ ? Operational
Vidyo.io™ Meetings ? Operational
Vidyo.io™ EU Meetings ? Operational
Telephone Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoWorks™ Health ? Operational
Meetings Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ EU Operational
VidyoEngage™ Health Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Enghouse Vidyo team will be performing maintenance on the VidyoConnect and VidyoConnect EU service during the following time:

Maintenance Start: Sunday, March 7, 2021, 2:00 a.m. UTC
Maintenance End: Sunday, March 7, 2021, 5:00 a.m. UTC

You will experience a service interruption during this time period

Want More Info?
If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:
https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.
If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows:
For Professional Services, reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Posted on Dec 31, 17:43 UTC
Past Incidents
Mar 3, 2021
Completed - The scheduled maintenance has been completed.
Mar 3, 04:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 04:01 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoEngage™ service during the following time:

Maintenance Start: Wednesday, March 3, 2021, 04:00 a.m. UTC
Maintenance End: Wednesday, March 3, 2021, 04:30 a.m. UTC

You will experience a service interruption for up to 30 minutes.

Want More Info?

If you would like further information or need additional assistance, please contact the Enghouse Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

The Enghouse VidyoCloud Support Team
Mar 2, 22:46 UTC
Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021
Completed - The scheduled maintenance has been completed.
Feb 25, 06:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 06:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 19, 21:05 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Health Edition 4 service during the following time:

Maintenance Start: Thursday, February 25, 2021, 6:00 a.m. UTC
Maintenance End: Thursday, February 25, 2021, 6:30 a.m. UTC

You will experience a service interruption during this time period

Want More Info?

If you would like further information or need additional assistance, please contact the Enghouse Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us
Feb 19, 20:58 UTC
Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021
Completed - The scheduled maintenance has been completed.
Feb 19, 00:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 00:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 18, 23:58 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the Vidyo.IO™ EU Meetings (eu.prod.vidyo.io) service during the following time:

Maintenance Start: Friday, February 19, 2021, 00:00 a.m. UTC
Maintenance End: Friday, February 19, 2021, 00:30 a.m. UTC

You will experience a service interruption during this time period

Want More Info?

If you would like further information or need additional assistance, please contact the Enghouse Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

The Enghouse VidyoCloud Support Team
Feb 11, 18:09 UTC
Feb 18, 2021

No incidents reported.

Feb 17, 2021
Completed - The scheduled maintenance has been completed.
Feb 17, 05:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 05:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoWorks™ Health Edition service during the following time:

Maintenance Start: Wednesday, February 17, 2021, 5:00 a.m. UTC
Maintenance End: Wednesday, February 17, 2021, 5:30 a.m. UTC

You will experience a service interruption during this time period

Want More Info?

If you would like further information or need additional assistance, please contact the Enghouse Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us
Feb 16, 23:28 UTC