Investigating - We have received reports of EPIC CAL notifications not being received as expected.

Our team is working to identify the root cause and implement a solution.
Feb 26, 19:42 UTC
VidyoConnect™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Degraded Performance
Meetings Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Degraded Performance
VidyoConnect™ EU ? Operational
Meetings Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Vidyo.io™ ? Operational
Vidyo.io™ Meetings ? Operational
Vidyo.io™ EU Meetings ? Operational
Telephone Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoWorks™ Health ? Operational
Meetings Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ EU Operational
VidyoEngage™ Health Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In our continued effort to optimize your VidyoConnect experience, our team will be performing an unplanned maintenance window on the VidyoConnect Healthcare Edition environment to reset the system. This unplanned maintenance will occur during the following time:

Maintenance Start: Sunday, March 1st, 3:00 a.m. UTC (10:00 p.m. EST)
Maintenance End: Sunday, March 1st, 3:30 a.m. UTC (10:30 p.m. EST)

You will experience a service interruption for up to 30 minutes during this time period.

What's New?

Maintenance Updates

Enghouse Vidyo has detected an issue that requires the system to be reset. When we perform this reset, all calls will be interrupted for up to 30 minutes.
Posted on Feb 27, 21:24 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoConnect and VidyoConnect EU service during the following time:

Maintenance Start: Sunday, March 8, 2020, 2:00 a.m. UTC
Maintenance End: Sunday, March 8, 2020, 5:00 a.m. UTC

You will experience a service interruption during this time period

Want More Info?
If you would like further information or need additional assistance, please contact VidyoCloud Support at:

Phone: 1-844-488-2227 or +1-201-620-6955 if calling from outside the USA.
Email support@vidyocloud.com
Online http://support.vidyocloud.com

The Enghouse VidyoCloud Support Team
Posted on Feb 13, 21:37 UTC
Past Incidents
Feb 28, 2020

No incidents reported today.

Feb 27, 2020

No incidents reported.

Feb 25, 2020

No incidents reported.

Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020
Completed - The scheduled maintenance has been completed.
Feb 21, 05:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 05:00 UTC
Scheduled - In our continued effort to optimize your VidyoConnect experience, our team will be performing an emergency maintenance on the VidyoConnect Healthcare Edition environment to reset the system. This emergency maintenance will occur during the following time:

Maintenance Start: Friday, February 21st, 5:00 a.m. UTC (12:00 a.m. EST)
Maintenance End: Friday, February 21st, 5:05 a.m. UTC (12:00 a.m. EST)

You will experience a service interruption for approximately 2-5 minutes during this time period.

What's New?

Maintenance Updates

Enghouse Vidyo has detected an issue that requires the system to be reset. We will be performing this reset and all calls will be interrupted. We expect this interruption to last no more than 2-3 minutes.

Want More Info?
If you would like further information or need additional assistance, please contact VidyoCloud Support at 1-844-488-2227 or +1-201-620-6955.
Email support@vidyocloud.com
Online http://support.vidyocloud.com

The VidyoCloud Support Team
Feb 20, 16:59 UTC
Feb 20, 2020
Completed - The scheduled maintenance has been completed.
Feb 20, 18:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 13, 18:18 UTC
Scheduled - We will be providing a new version of our VidyoConnect for desktop (19.4.2). For more information, please refer to the VidyoConnect: Releases article: https://support.vidyocloud.com/hc/en-us/articles/360021345713-VidyoConnect-for-Desktop-Releases-
Feb 13, 18:16 UTC
Completed - The scheduled maintenance has been completed.
Feb 20, 18:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 18:00 UTC
Scheduled - We will be providing a new version of our VidyoRoom (19.3.1). For more information, please refer to the VidyoRoom: Releases article: https://support.vidyocloud.com/hc/en-us/articles/360022705934-VidyoRoom-Releases-
Feb 6, 22:11 UTC
Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020
Resolved - Alert determined to be a false alarm. System is fully operational.
Feb 17, 07:24 UTC
Investigating - We have detected that some users may be unable to start or join VidyoEngage™ Meetings.

Our team is working to verify if there is an issue and will send an update shortly.
Feb 17, 06:59 UTC
Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.