All Systems Operational

About This Site

For more info, visit https://support.vidyocloud.com and https://support.vidyo.io

VidyoConnect™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Operational
Meetings Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ EU ? Operational
Meetings Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Vidyo.io™ ? Operational
Vidyo.io™ Meetings ? Operational
Vidyo.io™ EU Meetings ? Operational
Telephone Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoWorks™ Health ? Operational
Meetings Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ EU Operational
VidyoEngage™ Health Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VidyoConnect™ and VidyoConnect EU Maintenance Notification for December 8, 2019 at 2:00 a.m. UTC Dec 8, 02:00-05:00 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoConnect and VidyoConnect EU service during the following time:

Maintenance Start: Sunday, December 8th, 2:00 a.m. UTC
Maintenance End: Sunday, December 8th, 5:00 a.m. UTC

You will experience a service interruption during this time period.

Want More Info?
Any new updates for this maintenance will be added to this notification. If you would like further information or need additional assistance, please contact VidyoCloud Support at:

Phone: 1-844-488-2227 or +1-201-620-6955 if calling from outside the USA.
Email support@vidyocloud.com
Online http://support.vidyocloud.com

The Enghouse VidyoCloud Support Team
Posted on Nov 13, 14:19 UTC
Past Incidents
Nov 14, 2019

No incidents reported today.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019
Emergency Maintenance Notification for VidyoConnect™ Healthcare Edition for November 9, 2019 at 4:00 a.m. UTC
Completed - The scheduled maintenance has been completed.
Nov 9, 05:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 04:00 UTC
Scheduled - Our team will be performing emergency maintenance on the VidyoConnect Healthcare Edition (health.vidyoconnect.com) environment, which requires a system reset.

This emergency maintenance will occur during the following time:

Maintenance Start: Saturday, November 9th, 4:00 a.m. UTC,
Maintenance End: Saturday, November 9th, 4:05 a.m. UTC

You will experience a brief call service interruption during this emergency maintenance.

Want More Info?

If you would like further information or need additional assistance, please contact VidyoCloud Support at 1-844-488-2227 or +1-201-620-6955.
The VidyoCloud Support Team
Phone 1-844-488-2227 or +1-201-620-6955 if calling from outside the USA
Email support@vidyocloud.com
Online http://support.vidyocloud.com
Nov 4, 22:33 UTC
Nov 8, 2019

No incidents reported.

Nov 7, 2019
VidyoConnect™ Version 19.4.1 GA Release on November 7, 2019 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Nov 7, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 18:00 UTC
Scheduled - We will be providing a new version of our VidyoConnect for desktop (19.4.1). For more information, please refer to the VidyoConnect: Releases article: https://support.vidyocloud.com/hc/en-us/articles/360021345713-VidyoConnect-for-Desktop-Releases-
Oct 30, 14:33 UTC
Nov 6, 2019
VidyoRoom™ Versions 19.2.1 GA Release on November 6, 2019 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Nov 6, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 06:00 UTC
Scheduled - We will be providing a new version of our VidyoRoom (19.2.1). For more information, please refer to the VidyoRoom: Releases article: https://support.vidyocloud.com/hc/en-us/articles/360022705934-VidyoRoom-Releases-
Oct 21, 19:12 UTC
Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019
UPDATE: VidyoConnect™ Healthcare Edition Maintenance Notification changed to November 2, 2019 at 1:00 a.m. UTC
Completed - The scheduled maintenance has been completed.
Nov 2, 03:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 1, 21:42 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 19:53 UTC
Scheduled - In our continued effort to optimize your VidyoConnect experience, our team will be performing maintenance on the VidyoConnect Healthcare Edition (health.vidyoconnect.com) environments during the following times:

Maintenance Start: Saturday, November 2nd, 1:00 a.m. UTC
Maintenance End: Saturday, November 2nd, 4:00 a.m. UTC

You will experience a service interruption during this time period.

What's New?

We will be providing a new version of our VidyoPortal and VidyoRouter (19.3.0). For more information, please refer to the VidyoPortal and VidyoRouter: Releases article: https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases


Security Updates

To increase data security in the VidyoConnect Healthcare Edition, we are implementing some security and network enhancements during this maintenance window.



Want More Info?
If you would like further information or need additional assistance, please contact VidyoCloud Support at 1-844-488-2227 or +1-201-620-6955.

The VidyoCloud Support Team

Phone 1-844-488-2227 or +1-201-620-6955 if calling from outside the USA
Email support@vidyocloud.com
Online http://support.vidyocloud.com
Aug 21, 15:46 UTC
Emergency Maintenance Notification for VidyoConnect™ for November 2, 2019 at 1:00a.m. UTC
Completed - The scheduled maintenance has been completed.
Nov 2, 01:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 01:01 UTC
Scheduled - In our continued effort to optimize your VidyoConnect experience, our team will be performing an emergency maintenance on the VidyoConnect environment. Enghouse Vidyo has detected an issue that requires the system to be reset.

This emergency maintenance will occur during the following time:

Maintenance Start: Saturday, November 2nd, 1:00 a.m. UTC
Maintenance End: Saturday, November 2nd, 1:05 a.m. UTC

You will experience a service interruption meaning all calls will be interrupted for approximately 5 minutes during this time period.

Want More Info?

If you would like further information or need additional assistance, please contact:
The VidyoCloud Support Team

Phone 1-844-488-2227 or +1-201-620-6955 if calling from outside the USA
Email support@vidyocloud.com
Online http://support.vidyocloud.com
Oct 31, 21:06 UTC
Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.

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