All Systems Operational

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For more info, visit https://support.vidyocloud.com and https://support.vidyo.io

VidyoConnect™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Operational
Meetings Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ EU ? Operational
Meetings Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Vidyo.io™ ? Operational
Vidyo.io™ Meetings ? Operational
Vidyo.io™ EU Meetings ? Operational
Telephone Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoWorks™ Health ? Operational
Meetings Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ EU Operational
VidyoEngage™ Health Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Emergency Maintenance Notification for VidyoConnect™ for December 10, 2019 at 3:00a.m. UTC Dec 10, 03:00-03:15 UTC
We have detected an issue that requires the system to be reset. We will be performing this reset and all calls will be interrupted. We expect this interruption to last approximately 15 minutes.
Posted on Dec 9, 21:19 UTC
Past Incidents
Dec 9, 2019

No incidents reported today.

Dec 8, 2019
VidyoConnect™ and VidyoConnect EU Maintenance Notification for December 8, 2019 at 2:00 a.m. UTC
Completed - The scheduled maintenance has been completed.
Dec 8, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 02:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect and VidyoConnect EU service during the following time:

Maintenance Start: Sunday, December 8th, 2:00 a.m. UTC
Maintenance End: Sunday, December 8th, 5:00 a.m. UTC

You will experience a service interruption during this time period.

Want More Info?
Any new updates for this maintenance will be added to this notification. If you would like further information or need additional assistance, please contact VidyoCloud Support at:

Phone: 1-844-488-2227 or +1-201-620-6955 if calling from outside the USA.
Email support@vidyocloud.com
Online http://support.vidyocloud.com

The Enghouse VidyoCloud Support Team
Nov 13, 14:19 UTC
Dec 7, 2019
VidyoEngage™ - Difficulty starting and joining meetings
Resolved - False alarm. System is fully operational.
Dec 7, 09:46 UTC
Investigating - We have detected that some users may be unable to start or join VidyoEngage™ Meetings.

Our team is working to verify if there is an issue and will send an update shortly.
Dec 7, 08:45 UTC
Emergency Maintenance Notification for VidyoConnect™ Health for December 7, 2019 at 2:00a.m. UTC
Completed - The scheduled maintenance has been completed.
Dec 7, 02:05 UTC
Scheduled - We have detected an issue that requires the system to be reset. We will be performing this reset and all calls will be interrupted. We expect this interruption to last no more than 2-3 minutes.
Dec 7, 01:42 UTC
Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019
VidyoConnect™ - Difficulty starting and joining meetings via SIP/H.323
Resolved - This incident has been resolved.
Dec 4, 02:47 UTC
Investigating - We are receiving reports that some users may be unable to join VidyoConnect™ meetings via SIP/H.323.

Our team is working to identify the root cause and implement a solution.
Dec 4, 02:05 UTC
Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.

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