All Systems Operational

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For more info, visit https://support.vidyocloud.com

VidyoConnect™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Operational
Health Meetings ? Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 3 ? Operational
Health3 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 4 ? Operational
Health4 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ EU ? Operational
Meetings Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Platform Vidyo.io™ ? Operational
Platform Vidyo.io™ Meetings Operational
Telephone Services Operational
Analytics Dashboards Operational
Recording Services Operational
SIP/H.323 Services Operational
Vidyo.io™ ? Operational
Vidyo.io™ Meetings ? Operational
Vidyo.io™ EU Meetings ? Operational
Telephone Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoWorks™ Health ? Operational
Meetings Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ EU Operational
VidyoEngage™ Health Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VidyoConnect™ and VidyoConnect EU Maintenance Notification for July 11, 2021 Jul 11, 01:00-04:00 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoConnect and VidyoConnect EU service during the following time:

Maintenance Start: Sunday, July 11, 2021, 1:00 a.m. UTC
Maintenance End: Sunday, July 11, 2021, 4:00 a.m. UTC

You will experience a service interruption during this time period

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Posted on Jun 15, 16:03 UTC
Past Incidents
Jun 18, 2021

No incidents reported today.

Jun 17, 2021

No incidents reported.

Jun 16, 2021
Maintenance Notification for VidyoConnect™ EU SIP/H.323 Services
Completed - The scheduled maintenance has been completed.
Jun 16, 19:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 19:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect EU SIP/H.323 Services during the following time:

Maintenance Start: Wednesday, Jun 16th, 7:00 p.m. UTC
Maintenance End: Wednesday, Jun 16th, 9:00 p.m. UTC

SIP/H.323 (Legacy) Services may be unavailable or partially available during this time period.

Vidyo Meetings will not be impacted.


Want More Info?
If you would like further information or need additional assistance, please contact VidyoCloud Support at 1-844-488-2227 or +1-201-620-6955.
Email support@vidyocloud.com
Online http://support.vidyocloud.com
Jun 14, 16:23 UTC
Jun 15, 2021

No incidents reported.

Jun 14, 2021
Maintenance Notification for VidyoConnect™ Health Edition 3 SIP/H.323 Services and VidyoConnect™ Health Edition 4 SIP/H.323 Services
Completed - The scheduled maintenance has been completed.
Jun 14, 05:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 05:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Health Edition 3 SIP/H.323 Services and VidyoConnect™ Health Edition 4 SIP/H.323 Services during the following time:

Maintenance Start: Monday, Jun 14th, 5:00 a.m. UTC
Maintenance End: Monday, Jun 14th, 7:00 a.m. UTC

SIP/H.323 (Legacy) Services may be unavailable or partially available during this time period.

Vidyo Meetings will not be impacted.


Want More Info?
If you would like further information or need additional assistance, please contact VidyoCloud Support at 1-844-488-2227 or +1-201-620-6955.
Email support@vidyocloud.com
Online http://support.vidyocloud.com
Jun 4, 16:56 UTC
Jun 13, 2021
Maintenance Notification for VidyoConnect™ Health Edition SIP/H.323 Services
Completed - The scheduled maintenance has been completed.
Jun 13, 05:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 05:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Health Edition SIP/H.323 Services during the following time:

Maintenance Start: Sunday, Jun 13th, 5:00 a.m. UTC
Maintenance End: Sunday, Jun 13th, 7:00 a.m. UTC

SIP/H.323 (Legacy) Services may be unavailable or partially available during this time period.

Vidyo Meetings will not be impacted.


Want More Info?
If you would like further information or need additional assistance, please contact VidyoCloud Support at 1-844-488-2227 or +1-201-620-6955.
Email support@vidyocloud.com
Online http://support.vidyocloud.com
Jun 4, 16:53 UTC
Jun 12, 2021

No incidents reported.

Jun 11, 2021
Maintenance Notification for VidyoWorks™ SIP/H.323 Services and Platform Vidyo.io™ SIP/H.323 Services
Completed - The scheduled maintenance has been completed.
Jun 11, 01:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 01:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoWorks™ SIP/H.323 Services and Platform Vidyo.io™ SIP/H.323 Services during the following time:

Maintenance Start: Thursday, Jun 11th, 1:00 a.m. UTC
Maintenance End: Thursday, Jun 11th, 3:00 a.m. UTC

SIP/H.323 (Legacy) Services may be unavailable or partially available during this time period.

Vidyo Meetings will not be impacted.


Want More Info?
If you would like further information or need additional assistance, please contact VidyoCloud Support at 1-844-488-2227 or +1-201-620-6955.
Email support@vidyocloud.com
Online http://support.vidyocloud.com
Jun 4, 16:48 UTC
Jun 10, 2021

No incidents reported.

Jun 9, 2021
Vidyo.io™ - Difficulty starting and joining meetings
Resolved - This incident has been resolved.
Jun 9, 10:19 UTC
Investigating - We are receiving reports that some users may be unable to join Vidyo.io™ meetings.

Our team is working to identify the root cause and implement a solution.
Jun 9, 09:48 UTC
Jun 8, 2021
Maintenance Notification for VidyoConnect™ EU SIP/H.323 Services
Completed - The scheduled maintenance has been completed.
Jun 8, 20:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 19:02 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect EU SIP/H.323 Services during the following time:

Maintenance Start: Tuesday, Jun 8th, 7:00 p.m. UTC
Maintenance End: Tuesday, Jun 8th, 9:00 p.m. UTC

SIP/H.323 (Legacy) Services may be unavailable or partially available during this time period.

Vidyo Meetings will not be impacted.


Want More Info?
If you would like further information or need additional assistance, please contact VidyoCloud Support at 1-844-488-2227 or +1-201-620-6955.
Email support@vidyocloud.com
Online http://support.vidyocloud.com
Jun 4, 16:39 UTC
Jun 7, 2021

No incidents reported.

Jun 6, 2021
VidyoConnect™ and VidyoConnect EU Maintenance Notification for June 6, 2021
Completed - The scheduled maintenance has been completed.
Jun 6, 02:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 01:01 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect and VidyoConnect EU service during the following time:

Maintenance Start: Sunday, June 6, 2021, 1:00 a.m. UTC
Maintenance End: Sunday, June 6, 2021, 4:00 a.m. UTC

You will experience a service interruption during this time period

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
May 14, 17:23 UTC
Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

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