All Systems Operational
VidyoConnect™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Operational
Health2 Meetings ? Operational
Health3 Meetings ? Operational
Health4 Meetings ? Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ EU ? Operational
Meetings Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Platform Vidyo.io™ Operational
Platform Vidyo.io™ Meetings ? Operational
Telephone Services Operational
Analytics Dashboards Operational
Vidyo.io™ ? Operational
Vidyo.io™ Meetings ? Operational
Vidyo.io™ EU Meetings ? Operational
Telephone Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoWorks™ Health ? Operational
Meetings Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ EU Operational
VidyoEngage™ Health Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Enghouse Vidyo team will be performing maintenance on the VidyoConnect and VidyoConnect EU service during the following time:

Maintenance Start: Sunday, December 6, 2020, 2:00 a.m. UTC
Maintenance End: Sunday, December 6, 2020, 5:00 a.m. UTC

You will experience a service interruption during this time period

Want More Info?
If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:
https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.
If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows:
For Professional Services, reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
For training questions, email us at vidyo.training@enghouse.com.
To register and select the time and dates for upcoming remote training, visit our Vidyo University https://www.vidyo.com/vidyo-university.

The Enghouse VidyoCloud Support Team
Posted on Nov 18, 23:58 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 30, 20:03 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 17, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 00:37 UTC
Scheduled - The Enghouse Vidyo team has rescheduled the maintenance on the VidyoConnect Healthcare Edition service (for Health4 Meetings) during the following time:

Maintenance Start: Thursday, December 17, 5:00 a.m. UTC
Maintenance End: Thursday, December 17, 6:00 a.m. UTC

You will experience a service interruption for up to 60 minutes during this time period.

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:
https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows:
For Professional Services, reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
For training questions, email us at vidyo.training@enghouse.com.
To register and select the time and dates for upcoming remote training, visit our Vidyo University https://www.vidyo.com/vidyo-university.

The Enghouse VidyoCloud Support Team
Nov 11, 15:42 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoConnect Healthcare Edition service (for Health2 and Health3 Meetings) during the following time:

Maintenance Start: Friday, December 18, 5:00 a.m. UTC
Maintenance End: Friday, December 18, 8:00 a.m. UTC

You will experience a service interruption for up to three hours during this time period.

Want More Info?
If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:
https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows:
For Professional Services, reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
For training questions, email us at vidyo.training@enghouse.com.
To register and select the time and dates for upcoming remote training, visit our Vidyo University https://www.vidyo.com/vidyo-university.

The Enghouse VidyoCloud Support Team
Posted on Nov 11, 15:45 UTC
Past Incidents
Dec 5, 2020

No incidents reported today.

Dec 4, 2020

No incidents reported.

Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.