All Systems Operational

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For more info, visit https://support.vidyocloud.com

VidyoConnect™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Operational
Health Meetings ? Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 3 ? Operational
Health3 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 4 ? Operational
Health4 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ EU ? Operational
Meetings Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Platform Vidyo.io™ ? Operational
Platform Vidyo.io™ Meetings Operational
Telephone Services Operational
Analytics Dashboards Operational
Recording Services Operational
Vidyo.io™ ? Operational
Vidyo.io™ Meetings ? Operational
Vidyo.io™ EU Meetings ? Operational
Telephone Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoWorks™ Health ? Operational
Meetings Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ EU Operational
VidyoEngage™ Health Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Notification for VidyoConnect™ Health Edition 4 May 12, 05:00-06:00 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Health Edition 4 service during the following time:

Maintenance Start: May 12th 5:00 AM UTC
Maintenance End: May 12th 6:00 AM UTC

You will experience a service interruption during this time period

Want More Info?

If you would like further information or need additional assistance, please contact the Enghouse Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us
Posted on Apr 28, 16:49 UTC
Past Incidents
May 8, 2021

No incidents reported today.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021
VidyoConnect™ and VidyoConnect EU Maintenance Notification for May 2, 2021
Completed - The scheduled maintenance has been completed.
May 2, 02:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 01:01 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect and VidyoConnect EU service during the following time:

Maintenance Start: Sunday, May 2, 2021, 1:00 a.m. UTC
Maintenance End: Sunday, May 2, 2021, 4:00 a.m. UTC

You will experience a service interruption during this time period

Want More Info?
If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:
https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.
If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows:
For Professional Services, reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Apr 15, 15:23 UTC
May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021
VidyoConnect™ EU - Difficulty starting and joining meetings via SIP/H.323
Resolved - This incident has been resolved.
Apr 26, 20:34 UTC
Investigating - We are receiving reports that some users may be unable to join VidyoConnect™ EU meetings via SIP/H.323.

Our team is working to identify the root cause and implement a solution.
Apr 26, 19:20 UTC
VidyoConnect™ - Difficulty starting and joining meetings via SIP/H.323
Resolved - This incident has been resolved.
Apr 26, 20:34 UTC
Investigating - We are receiving reports that some users may be unable to join VidyoConnect™ meetings via SIP/H.323.

Our team is working to identify the root cause and implement a solution.
Apr 26, 19:21 UTC
Apr 25, 2021

No incidents reported.

Apr 24, 2021
Unplanned Maintenance Notification for VidyoConnect™ Health Edition
Completed - The scheduled maintenance has been completed.
Apr 24, 05:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 05:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Health Edition service during the following time:

Maintenance Start: Saturday, April 24, 2021, 5:00 a.m. UTC
Maintenance End: Saturday, April 24, 2021, 5:10 a.m. UTC

You will experience a brief call interruption during this time period

Want More Info?

If you would like further information or need additional assistance, please contact the Enghouse Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us
Apr 22, 18:07 UTC
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