All Systems Operational

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For more info, visit https://support.vidyocloud.com

VidyoConnect™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Operational
Health Meetings ? Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 3 ? Operational
Health3 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 4 ? Operational
Health4 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ EU ? Operational
Meetings Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoPlatform™ ? Operational
VidyoPlatform™ Meetings Operational
Telephone Services Operational
Analytics Dashboards Operational
Recording Services Operational
SIP/H.323 Services Operational
VidyoPlatform™ EU ? Operational
VidyoPlatform™ EU Meetings Operational
Analytics Dashboards Operational
Recording Services Operational
SIP/H.323 Services Operational
VidyoConnect™ Finserv Edition ? Operational
Finserv Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Vidyo.io™ ? Operational
Vidyo.io™ Meetings ? Operational
Vidyo.io™ EU Meetings ? Operational
Telephone Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoWorks™ Health ? Operational
Meetings Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ EU Operational
VidyoEngage™ Health Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VidyoConnect™ and VidyoConnect EU Maintenance Notification for October 3, 2021 Oct 3, 01:00-04:00 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoConnect and VidyoConnect EU service during the following time:

Maintenance Start: Sunday, October 3, 2021, 1:00 a.m. UTC
Maintenance End: Sunday, October 3, 2021, 4:00 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs standard maintenance.

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Posted on Sep 15, 17:44 UTC
Planned Maintenance Notification for VidyoWorks™ Nov 14, 00:00-02:00 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoWorks™ Meeting services during the following time:

Maintenance Start: Sunday, November 14th, 2021, 12:00 a.m. UTC
Maintenance End: Sunday, November 14th, 2021, 2:00 a.m. UTC

You will experience a service interruption of our Meeting services during this time period as we upgrade our systems to the latest releases for the following products.

VidyoPortal/VidyoRouter: https://support.vidyocloud.com/hc/en-us/articles/360024567974#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2021.3.0%20General%20Availability%20(GA)

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:
https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows:
For Professional Services, reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Posted on Aug 9, 22:34 UTC
Past Incidents
Sep 24, 2021

No incidents reported today.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021
VidyoConnect™ - Difficulty starting and joining meetings
Resolved - This incident has been resolved.
Sep 21, 20:46 UTC
Investigating - We have detected that some users may be unable to join VidyoConnect™ meetings.

Our team is working to verify if there is an issue and will send an update shortly.
Sep 21, 20:27 UTC
Sep 20, 2021

No incidents reported.

Sep 19, 2021
Planned Maintenance Notification for VidyoConnect™ Health Edition 3
Completed - The scheduled maintenance has been completed.
Sep 19, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 05:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Health Edition 3 service during the following time:

Maintenance Start: Sunday, September 19, 2021, 5:00 a.m. UTC
Maintenance End: Sunday, September 19, 2021, 7:00 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Portals and Routers.

Please feel free to look at what updates you can be expecting in these release notes:
https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2021.4.0%20General%20Availability%20(GA)

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Sep 10, 01:04 UTC
Planned Maintenance Notification for VidyoConnect™ Health Edition
Completed - The scheduled maintenance has been completed.
Sep 19, 05:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 05:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Health Edition service during the following time:

Maintenance Start: Sunday, September 19, 2021, 5:00 a.m. UTC
Maintenance End: Sunday, September 19, 2021, 7:00 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Portals and Routers.

Please feel free to look at what updates you can be expecting in these release notes:
https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2021.4.0%20General%20Availability%20(GA)

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Sep 10, 01:02 UTC
Sep 18, 2021
Planned Maintenance Notification for VidyoConnect™ Health Edition 4
Completed - The scheduled maintenance has been completed.
Sep 18, 06:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 05:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Health Edition 4 service during the following time:

Maintenance Start: Saturday, September 18, 2021, 5:00 a.m. UTC
Maintenance End: Saturday, September 18, 2021, 7:00 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Portals and Routers.

Please feel free to look at what updates you can be expecting in these release notes:
https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2021.4.1%20Limited%20Availability%20(LA)

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Sep 10, 00:57 UTC
Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021
Planned Maintenance Notification for VidyoConnect™ Finserv Edition
Completed - The scheduled maintenance has been completed.
Sep 15, 02:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 02:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ Finserv Edition service during the following time:

Maintenance Start: Wednesday, September 15, 2021, 2:00 a.m. UTC
Maintenance End: Wednesday, September 15, 2021, 4:00 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Portals and Routers.

Please feel free to look at what updates you can be expecting in these release notes:
https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2021.4.1%20Limited%20Availability%20(LA)

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Sep 10, 00:54 UTC
Sep 14, 2021
Planned Maintenance Notification for VidyoPlatform™
Completed - The scheduled maintenance has been completed.
Sep 14, 02:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 02:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoPlatform™ service during the following time:

Maintenance Start: Tuesday, September 14, 2021, 2:00 a.m. UTC
Maintenance End: Tuesday, September 14, 2021, 4:00 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Portals and Routers.

Please feel free to look at what updates you can be expecting in these release notes:
https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2021.4.1%20Limited%20Availability%20(LA)

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Sep 10, 00:50 UTC
Sep 13, 2021
Planned Maintenance Notification for VidyoPlatform™ EU
Completed - The scheduled maintenance has been completed.
Sep 13, 19:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 19:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoPlatform™ EU service during the following time:

Maintenance Start: Monday, September 13, 2021, 7:00 p.m. UTC
Maintenance End: Monday, September 13, 2021, 9:00 p.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Portals and Routers.

Please feel free to look at what updates you can be expecting in these release notes:
https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2021.4.1%20Limited%20Availability%20(LA)

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Sep 10, 00:47 UTC
Sep 12, 2021
VidyoConnect™ and VidyoConnect EU Maintenance Notification for September 12, 2021
Completed - The scheduled maintenance has been completed.
Sep 12, 04:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 01:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect and VidyoConnect EU service during the following time:

Maintenance Start: Sunday, September 12, 2021, 1:00 a.m. UTC
Maintenance End: Sunday, September 12, 2021, 4:00 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Portals and Routers.

Please feel free to look at what updates you can be expecting in these release notes:
https://support.vidyocloud.com/hc/en-us/articles/360024567974-VidyoPortal-and-VidyoRouter-Releases#VidyoPortal%20and%20VidyoRouter:%20About%20Version%2021.4.0%20General%20Availability%20(GA)

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Aug 13, 21:01 UTC
Sep 11, 2021

No incidents reported.

Sep 10, 2021
Unplanned Maintenance Notification for VidyoPlatform™ Meetings
Completed - The scheduled maintenance has been completed.
Sep 10, 02:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 02:00 UTC
Scheduled - The Enghouse Vidyo team will be performing an unplanned maintenance on VidyoPlatform™ Meetings in order to improve general system stability.

Maintenance Start: Sep 10th 2:00 AM UTC
Maintenance End: Sep 10th 2:30 AM UTC

VidyoPlatform Meetings will be unavailable for up to 30 minutes during this maintenance window.


Want More Info?

If you would like further information or need additional assistance, please contact the Enghouse Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us
Sep 9, 20:11 UTC
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