All Systems Operational

About This Site

For more info, visit https://support.vidyocloud.com

VidyoConnect™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Operational
Health Meetings ? Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 4 ? Operational
Health4 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ EU ? Operational
Meetings Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoPlatform™ ? Operational
VidyoPlatform™ Meetings Operational
Telephone Services Operational
Analytics Dashboards Operational
Recording Services Operational
SIP/H.323 Services Operational
VidyoPlatform™ EU ? Operational
VidyoPlatform™ EU Meetings Operational
Analytics Dashboards Operational
Recording Services Operational
SIP/H.323 Services Operational
VidyoConnect™ Finserv Edition ? Operational
Finserv Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ EU Operational
VidyoEngage™ Health Operational
Vidyo Hosted Applications & Libraries Operational
VidyoConnect NativeWebRTC ? Operational
VidyoConnector API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VidyoConnect™ and VidyoConnect EU Maintenance Notification Dec 3, 2023 02:00-05:00 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ and VidyoConnect EU services during the following time:

Maintenance Start: Sunday, December 3, 2023, 2:00 a.m. UTC
Maintenance End: Sunday, December 3, 2023, 5:00 a.m. UTC

You will experience a service interruption during this time period as the Enghouse Vidyo team performs updates on our Meetings services.

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.
Posted on Nov 15, 2023 - 17:14 UTC
Planned VidyoPlatform™ EU Maintenance Notification Jan 13, 2024 01:00-03:00 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoPlatform™ EU services during the following time:

Maintenance Start: Saturday, January 13th, 2024, 1:00 a.m. UTC
Maintenance End: Saturday, January 13th, 2024, 3:00 a.m. UTC

You may experience a service interruption during this time period.

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.
Posted on Oct 19, 2023 - 16:55 UTC
Past Incidents
Nov 28, 2023

No incidents reported today.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023
VidyoConnect™ for Desktop Update: (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Nov 16, 22:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 UTC
Scheduled - Enghouse Vidyo is happy to announce VidyoConnect™ for Desktop Version 23.1.2.

VidyoCloud environments can expect to receive this release automatically.

For additional details, refer to the Release Notes at

https://www.vidyo.com/release-notes/VidyoConnect/Desktop/RN-Desktop-23.1.2.htm

Please note there is no operational impact and all services will be available during the scheduled update.
Nov 10, 16:21 UTC
VidyoConnect™ for Desktop Update: (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Nov 16, 22:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 UTC
Scheduled - Enghouse Vidyo is happy to announce VidyoConnect™ for Desktop Version 21.6.5

VidyoCloud environments can expect to receive this release automatically.

For additional details, refer to the Release Notes at:

https://www.vidyo.com/release-notes/VidyoConnect/Desktop/RN-Desktop-21.6.5.htm

Please note there is no operational impact and all services will be available during the scheduled update.
Nov 10, 16:25 UTC
Nov 15, 2023

No incidents reported.

Nov 14, 2023

No incidents reported.

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