All Systems Operational
VidyoConnect™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Operational
Health Meetings ? Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 3 ? Operational
Health3 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 4 ? Operational
Health4 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ EU ? Operational
Meetings Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoPlatform™ ? Operational
VidyoPlatform™ Meetings Operational
Telephone Services Operational
Analytics Dashboards Operational
Recording Services Operational
SIP/H.323 Services Operational
VidyoPlatform™ EU ? Operational
VidyoPlatform™ EU Meetings Operational
Analytics Dashboards Operational
Recording Services Operational
SIP/H.323 Services Operational
VidyoConnect™ Finserv Edition ? Operational
Finserv Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Vidyo.io™ ? Operational
Vidyo.io™ Meetings ? Operational
Vidyo.io™ EU Meetings ? Operational
Telephone Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ EU Operational
VidyoEngage™ Health Operational
Vidyo Hosted Applications & Libraries Operational
VidyoConnect NativeWebRTC ? Operational
VidyoConnector API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ services during the following time:

Maintenance Start: Sunday, September 4th 2022, 1:00 a.m. UTC
Maintenance End: Sunday, September 4th 2022, 4:00 a.m. UTC

You may experience a service interruption during this time period.

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

Posted on Aug 7, 02:19 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoPlatform™ EU services during the following time:

Maintenance Start: Wednesday, October 12th, 2022, 7:00 p.m. UTC
Maintenance End: Wednesday, October 12th, 2022, 9:00 p.m. UTC

You may experience a service interruption during this time period.

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

Posted on Jun 13, 17:31 UTC
Past Incidents
Aug 14, 2022

No incidents reported today.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022
Completed - The scheduled maintenance has been completed.
Aug 7, 01:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 01:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ services during the following time:

Maintenance Start: Sunday, August 7th 2022, 1:00 a.m. UTC
Maintenance End: Sunday, August 7th 2022, 4:00 a.m. UTC

You may experience a service interruption during this time period.

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

Jul 15, 21:29 UTC
Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022
Completed - The scheduled maintenance has been completed.
Aug 4, 21:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 21:00 UTC
Scheduled - Enghouse Vidyo is happy to announce VidyoConnect™ for Desktop Version 22.3.1.

VidyoCloud environments can expect to receive this release automatically.

For additional details, refer to the Release Notes at:
https://support.vidyocloud.com/hc/en-us/articles/360021345713-VidyoConnect-for-Desktop-Releases-

Please note there is no operational impact and all services will be available during the scheduled update.

Jul 29, 20:38 UTC
Resolved - This incident has been resolved.
Aug 4, 15:28 UTC
Update - We are continuing to monitor for any further issues.
Aug 4, 05:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 04:30 UTC
Investigating - We have detected an issue where Epic Interconnect Server Notifications may not be received when VidyoConnect Mobile iOS users disconnect from a conference. The join notification is unaffected.

Our team is working to find a resolution and will post updates as they become available.

Aug 1, 19:06 UTC
Postmortem - Read details
Aug 4, 22:14 UTC
Completed - The scheduled maintenance has been completed.
Aug 4, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 04:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoConnect Health™ 4 services during the following time:

Maintenance Start: Thursday, Aug 4th, 2022, 4:00 a.m. UTC
Maintenance End: Thursday, Aug 4th, 2022, 5:00 a.m. UTC

You may experience a service interruption during this time period.

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

Aug 1, 18:22 UTC
Aug 3, 2022
Completed - The scheduled maintenance has been completed.
Aug 3, 21:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 21:00 UTC
Scheduled - Enghouse Vidyo is happy to announce VidyoConnector API Version 22.4.0

The VidyoConnector hosted API library will be updated on the scheduled date.

API users may preview the new release by referencing it from:

https://static.vidyo.io/22.4.0.6/javascript/VidyoClient/VidyoClient.js

Binary SDKs are available for download from:

https://static.vidyo.io/22.4.0.6/package/VidyoClient-AndroidSDK.zip
https://static.vidyo.io/22.4.0.0/package/VidyoClient-iOSSDK.zip
https://static.vidyo.io/22.4.0.6/package/VidyoClient-JsSDK.zip
https://static.vidyo.io/22.4.0.6/package/VidyoClient-macOSSDK-arm64.zip
https://static.vidyo.io/22.4.0.6/package/VidyoClient-macOSSDK-x86-64.zip
https://static.vidyo.io/22.4.0.6/package/VidyoClient-WinCSharpVPSDK.zip
https://static.vidyo.io/22.4.0.6/package/VidyoClient-WinVS2017SDK.zip

For additional details, refer to the Release Notes at:

https://support.vidyocloud.com/hc/en-us/articles/360052093033#VidyoClient%20API:%20About%20Version%2022.4.0

Please note there is no operational impact and all services will be available during the scheduled update.

Jul 29, 21:00 UTC
Aug 2, 2022

No incidents reported.

Aug 1, 2022
Jul 31, 2022

No incidents reported.