All Systems Operational
VidyoConnect™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Operational
Health Meetings ? Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 3 ? Operational
Health3 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 4 ? Operational
Health4 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ EU ? Operational
Meetings Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoPlatform™ ? Operational
VidyoPlatform™ Meetings Operational
Telephone Services Operational
Analytics Dashboards Operational
Recording Services Operational
SIP/H.323 Services Operational
VidyoPlatform™ EU ? Operational
VidyoPlatform™ EU Meetings Operational
Analytics Dashboards Operational
Recording Services Operational
SIP/H.323 Services Operational
VidyoConnect™ Finserv Edition ? Operational
Finserv Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Vidyo.io™ ? Operational
Vidyo.io™ Meetings ? Operational
Vidyo.io™ EU Meetings ? Operational
Telephone Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoWorks™ Health ? Operational
Meetings Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ EU Operational
VidyoEngage™ Health Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Enghouse Vidyo team will be performing maintenance on the VidyoConnect and VidyoConnect EU service during the following time:

Maintenance Start: Sunday, August 8, 2021, 1:00 a.m. UTC
Maintenance End: Sunday, August 8, 2021, 4:00 a.m. UTC

You will experience a service interruption during this time period

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Posted on Jul 15, 15:33 UTC
Past Incidents
Aug 2, 2021

No incidents reported today.

Aug 1, 2021
Completed - The scheduled maintenance has been completed.
Aug 1, 03:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 03:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the SIP/H.323 services during the following time:

Maintenance Start: Sunday, August 1st, 2021, 3:00 a.m. UTC
Maintenance End: Sunday, August 1st, 2021, 4:00 a.m. UTC

You will experience a service interruption of our SIP/H.323 services during this time period as we add a new option for SIP outbound TLS dialing.

To see the new available prefixes please refer to your platform on this article: https://support.vidyocloud.com/hc/en-us/articles/227166588

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:
https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.

If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows:
For Professional Services, reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Jul 28, 22:00 UTC
Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021
Completed - The scheduled maintenance has been completed.
Jul 25, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 02:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoPlatform service during the following time:

Maintenance Start: Sunday, July 25, 2021, 2:00 a.m. UTC
Maintenance End: Sunday, July 25, 2021, 3:00 a.m. UTC

You will experience a service interruption during this time period

Want More Info?
If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:
https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us.
If you need Professional Services to ensure that your Vidyo infrastructure components and endpoints are working at optimal capacity, or you need training, please contact us as follows:
For Professional Services, reach out to us at VidyoProfessionalServices@enghouse.onmicrosoft.com.
Jul 13, 02:21 UTC
Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021
Completed - The scheduled maintenance has been completed.
Jul 19, 03:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 02:00 UTC
Scheduled - The Enghouse Vidyo team will be performing maintenance on the VidyoWorks™ Health Edition and VidyoWorks™ service during the following time:

Maintenance Start: Monday, July 19, 2021, 2:00 a.m. UTC
Maintenance End: Monday, July 19, 2021, 3:00 a.m. UTC

You will experience a service interruption of approximately 60 minutes or less during this time period.

Want More Info?

If you would like further information or need additional assistance, please contact the Enghouse Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us
Jul 15, 17:43 UTC