Update - We are continuing to investigate this issue.
Apr 8, 17:09 UTC
Investigating - We are currently investigating this issue.
Apr 8, 17:00 UTC
VidyoConnect™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoConnect™ Health Edition ? Operational
Health Meetings ? Operational
Telephone Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 3 ? Operational
Health3 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ Health Edition 4 ? Operational
Health4 Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Epic Interconnect Server Notifications Operational
VidyoConnect™ EU ? Operational
Meetings Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoPlatform™ ? Operational
VidyoPlatform™ Meetings Operational
Telephone Services Operational
Analytics Dashboards Operational
Recording Services Operational
SIP/H.323 Services Operational
VidyoPlatform™ EU ? Degraded Performance
VidyoPlatform™ EU Meetings Operational
Analytics Dashboards Degraded Performance
Recording Services Operational
SIP/H.323 Services Operational
VidyoConnect™ Finserv Edition ? Operational
Finserv Meetings Operational
Telephone Services Operational
SIP/H323 Services Operational
Analytics Dashboards Operational
Vidyo.io™ ? Operational
Vidyo.io™ Meetings ? Operational
Vidyo.io™ EU Meetings ? Operational
Telephone Services Operational
Analytics Dashboards Operational
VidyoWorks™ ? Operational
Meetings Operational
Telephone Services Operational
Recording Services Operational
SIP/H.323 Services Operational
Analytics Dashboards Operational
VidyoEngage™ Operational
VidyoEngage™ Operational
VidyoEngage™ EU Operational
VidyoEngage™ Health Operational
Vidyo Hosted Applications & Libraries Operational
VidyoConnect NativeWebRTC ? Operational
VidyoConnector API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Enghouse Vidyo team will be performing maintenance on the VidyoConnect™ services during the following time:

Maintenance Start: Sunday, June 5, 2022, 1:00 a.m. UTC
Maintenance End: Sunday, June 5, 2022, 4:00 a.m. UTC

You may experience a service interruption during this time period.

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

Posted on May 17, 03:56 UTC
The Enghouse Vidyo team will be performing maintenance on the VidyoPlatform™ EU services during the following time:

Maintenance Start: Tuesday, July 19th, 2022, 7:00 p.m. UTC
Maintenance End: Tuesday, July 19th, 2022, 9:00 p.m. UTC

You may experience a service interruption during this time period.

Want More Info?

If you would like further information or need additional assistance, please contact the Vidyo Support Team via email or phone at the locations listed in the Contact Us article:

https://support.vidyocloud.com/hc/en-us/articles/217719518-Contact-Us

If you need Professional Services such as branding, onboarding, implementation, API development, and/or training, reach out to us at EI.VidyoProfessionalServices@enghouse.com.

Posted on Apr 14, 22:25 UTC
Past Incidents
May 28, 2022

No incidents reported today.

May 27, 2022

No incidents reported.

May 26, 2022
Completed - The scheduled maintenance has been completed.
May 26, 21:05 UTC
Scheduled - Enghouse Vidyo is happy to announce VidyoConnect™ for Desktop Version 22.2.0.

VidyoConnect™ Health Edition 4 can expect to receive this release automatically on the scheduled date.

For additional details, refer to the Release Notes at :

https://support.vidyocloud.com/hc/en-us/articles/360021345713-VidyoConnect-for-Desktop-Releases-#VidyoConnect%20for%20Desktop:%20About%20Version%2022.2.0

Please note there is no operational impact and all services will be available during the scheduled update.

Apr 27, 23:03 UTC
May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022
Completed - The scheduled maintenance has been completed.
May 19, 21:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:00 UTC
Scheduled - Enghouse Vidyo is happy to announce VidyoConnect™ for Desktop Version 22.2.0.

VidyoCloud environments can expect to receive this release automatically on the scheduled date.

For additional details, refer to the Release Notes at :

https://support.vidyocloud.com/hc/en-us/articles/360021345713-VidyoConnect-for-Desktop-Releases-#VidyoConnect%20for%20Desktop:%20About%20Version%2022.2.0

Please note there is no operational impact and all services will be available during the scheduled update.

May 16, 17:11 UTC
Completed - The scheduled maintenance has been completed.
May 19, 21:10 UTC
Scheduled - Enghouse Vidyo is happy to announce VidyoConnect™ for Desktop Version 22.2.0.

VidyoCloud environments can expect to receive this release automatically on the scheduled date.

For additional details, refer to the Release Notes at :

https://support.vidyocloud.com/hc/en-us/articles/360021345713-VidyoConnect-for-Desktop-Releases-#VidyoConnect%20for%20Desktop:%20About%20Version%2022.2.0

Please note there is no operational impact and all services will be available during the scheduled update.

Apr 27, 22:57 UTC
May 18, 2022
Completed - The scheduled maintenance has been completed.
May 18, 21:05 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 29, 20:03 UTC
Scheduled - Enghouse Vidyo is happy to announce VidyoConnect for WebRTC (Native) Version 22.2.0

VidyoConnect for WebRTC hosted libraries will be updated automatically on the scheduled date.

On-Premise VidyoConnect for WebRTC users may preview the new release by referencing it from:

https://static.platform.vidyo.io/app/vidyoconnect/22.2.0.1291

For additional details, refer to the Release Notes at:

https://support.vidyocloud.com/hc/en-us/articles/4402820936855-VidyoConnect-for-WebRTC-Native-Transcoded-Releases-#VidyoConnect%20for%20Native%20WebRTC:%20About%20Version%2022.2.0

Please note there is no operational impact and all services will be available during the scheduled update.

Apr 29, 19:48 UTC
Completed - The scheduled maintenance has been completed.
May 18, 21:05 UTC
Scheduled - Enghouse Vidyo is happy to announce VidyoConnect for WebRTC (Native) Version 22.2.0

All Native WebRTC based environments can expect to receive this release automatically on the scheduled date.

For additional details, refer to the Release Notes at

https://support.vidyocloud.com/hc/en-us/articles/4402820936855-VidyoConnect-for-WebRTC-Native-Transcoded-Releases-#VidyoConnect%20for%20Native%20WebRTC:%20About%20Version%2022.2.0

Please note there is no operational impact and all services will be available during the scheduled update.

Apr 28, 20:30 UTC
May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.