Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 17, 2019 - 02:00 UTC
Update
We will be undergoing scheduled maintenance during this time.
Posted Jan 16, 2019 - 05:20 UTC
Update
We will be undergoing scheduled maintenance during this time.
Posted Jan 16, 2019 - 05:17 UTC
Scheduled
In our continued effort to optimize your VidyoConnect experience, our team will be performing an emergency maintenance on the VidyoConnect Healthcare Edition (health.vidyoconnect.com) environment to resolve an issue with the Epic integration. You will experience a service interruption for approximately fifteen minutes during this time period.
What's New? New VidyoPortal™ Version with TytoCare™ Integration During this maintenance window, the VidyoConnect Healthcare Edition environment will be upgraded to version 18.4.0 of the VidyoPortal. This version includes the new TytoCare integration feature: TytoCare is a cloud-based telehealth solution that simulates a comprehensive physical examination using a portable WiFi-enabled diagnostic device. The Tyto device allows medical professionals to examine a patient at the Point of Care (POC) and broadcast the exam data to a remote clinician. When used in conjunction with the VidyoConnect™ for Desktop application, the remote clinician can virtually meet with the POC users via secure and reliable video conferencing. The integration enables the TytoCare solution to act as a robust extension of the remote clinicians’ diagnostic capabilities by allowing them to see and speak with patients while conducting virtual stethoscope, otoscope, skin, and other basic medical exams. Combined, the TytoCare Professional (TytoPro/TytoClinic) solution and the Vidyo telehealth solution provide a single cohesive workflow for telehealth providers. Note: To use the TytoCare feature, you must also have VidyoConnect for Desktop version 19.1.0, which is going to be released on Thursday, February 7th. We are providing you with this advance notice to better enable you to prepare for the release. Please forward this communication to the appropriate personnel within your organization.
Security Updates To increase data security in the VidyoConnect Healthcare Edition environment, we are implementing some security and network enhancements during this maintenance window.
Want More Info? If you would like further information or need additional assistance, please contact VidyoCloud Support at: Phone 1-844-488-2227 or +1-201-620-6955 if calling from outside the USA Email support@vidyocloud.com Online http://support.vidyocloud.com
Posted Jan 15, 2019 - 22:58 UTC
This scheduled maintenance affected: VidyoConnect™ Health Edition (Health Meetings, Telephone Services, SIP/H.323 Services).